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Cambridge Computer Emergency Response Team (CamCERT)

CamCERT co-ordinates the response to IT security incidents and threats

 

Who are CamCERT?

CamCERT – the Cambridge Computer Emergency Response Team – is a team of IT security staff working for University Information Services. They have the following responsibilities:

  • To co-ordinate the response to security incidents, where required, at the University of Cambridge.
  • To monitor IT infrastucture and detect security incidents or problems.
  • To provide technical advice and assistance in IT security.
  • To improve IT security across the collegiate University.
  • To apply and where necessary, enforce, University policy in IT security.

CamCERT operates during normal UIS working hours, 9.00 am to 5.00 pm.

Contact CamCERT at: 01223 767077

What does CamCERT do?

CamCERT co-ordinates the response to security incidents that require liaison between departments, Colleges, the UIS and, where necessary, external organisations in order to provide support in response to security incidents. CamCERT calls upon the services and expertise of other UIS teams such as Unix Support, Network Support and PC Support. Typical CamCERT activities include:

  • We provide advice for IT staff when investigating a security incident.
  • We issue alerts about new security threats.
  • We notify Institutions about vulnerable machines in their Institution, especially when a new security loophole has been announced.
  • We monitor CUDN traffic logs looking for evidence that indicates a security incident or issue has occurred, and report these to the local institution.
  • We co-ordinate with JANET-CSIRT.

How can CamCERT help you?

Security incidents are an inevitable part of using IT and they occur every day at the University. In the event of an incident you should first contact your local college or departmental IT staff for advice. Your local IT staff will then contact CamCERT if required. 

If you are an institutional IT staff seeking advice, or wish to report a security incident at your institution, please contact CamCERT. Common incidents we can help with include:

  • To ask for technical advice regarding a virus\malware infection.
  • To check the authenticity of an usual email - is it spam or is it real?
  • To request an exemption from a University security policy.
  • To request information (e.g. traffic logs) to assist with a security incident.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

Other IT service desks