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How To Submit A Virus Sample

If you believe you may have a new virus you should send any files to windows-support who will submit it to McAfee for analysis.  For reference you should upload a sample to to see if any vendors are detecting it as malware.

If doesn't have any vendors detecting a file as malware but you are suspicious of it then send the file in a password protected zip file to .  

When sending a virus sample you should include as much of the following information as possible:

  • What symptoms cause you to think you have a virus
  • Whether any products find the virus
  • VirusScan details – Enterprise 8.8, DAT & Engine version
  • Any relevant system details (including no of affected systems)
  • Contact details
  • A list of the contents of the zip file you have sent in.

You should attach any files to the email in a password protected zip file (select encrypt file to password protect on latest version of Winzip, the password should be "infected" (no speechmarks, all lower-case).

Additional information and tools can be found at:

If you are having problems doing submitting your sample then mail

Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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