skip to primary navigationskip to content

What is a Password Reset Token?

A Password Reset Token is a single-use, time-limited code that is issued to an individual to allow them to reset their UIS Password (or individual passwords for Raven, Hermes or Desktop Services) using the UIS Password Management Application.

Usually, Password Reset Tokens will be handed out in person, on a printed slip like this:

Annotated screenshot of a UCS Password Reset Token

The token itself is the 16-character alpha-numeric code, e.g.


For security, Password Reset Tokens are time-limited (for 1 hour, 1 day or 1 week as appropriate), and will expire after that time, whether or not they have been used. Tokens can only be used once, and only for the CRSid the token was assigned to at the time of issue.