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Forgotten passwords

How to reset your UIS Password, or your individual passwords for Raven, Hermes, Desktop Services (including the Managed Cluster Service (MCS)).

Resetting your UIS Password or your individual password for Raven

If you have forgotten your single sign-on UIS Password or your password for Raven authentication, there are two ways in which you can reset it.

Self-service password recovery

Password Management ScreenshotYou can reset your UIS Password using a token sent to a recovery email address or mobile phone number, if you have configured self-service password recovery.

Reset your password

Configuring self-service password recovery

To enable this feature, log into the UIS Password Management site and follow the 'Configure' link under 'Self-service password recovery'.

You’ll need to nominate a recovery email address or mobile phone number (or both) and set up at least two security questions. The answers to your security questions should be information that only you know and that wouldn’t be easy to find online (for example, avoid things that you might have posted on Facebook or other social media sites).

Physical password reset token

Example UCS Password Reset Token

Most Colleges, Departments and Institutions have an authorised password resetter who can issue you with a physical Password Reset Token. If yours does not, you can get one from the UIS Service Desk.

You will need to show one of the following forms of identity:

  • University card
  • photo driving licence
  • passport.

Note: We regret that, for security reasons, we are unable to give out Password Reset Tokens by phone.


Resetting your individual Hermes or Desktop Services/MCS passwords

If you know your password for Raven, you can reset your individual passwords for Hermes or Desktop Services (including the MCS) on the UIS Password Management site. However, note that doing this will replace your existing passwords for Raven, Hermes and Desktop Services with the single sign-on UIS Password for all three services.