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Accounts and passwords

Your UIS Password, together with your CRSid (your University ID) lets you log in to the University’s computing services such as Wi-Fi, Desktop Services, your Cambridge email, Moodle, CamSIS and other online resources protected by Raven authentication.

How to get your UIS Password


The Student Registry will email you about completing your registration and collecting your CRSid and temporary UIS Password before you start your course at Cambridge. These will be sent to the email address you gave when you applied to the University. You can change your password to something more memorable on the UIS Password Management site.

Staff and visitors

Your CRSid and Registration Code will be given to you when you arrive at your institution. You will need to use these on the new user sign-up page to set up a temporary initial password. Make a note of this initial password, as you will not be able to retrieve it again. You must change your password to something more memorable on the UIS Password Management site.

Administrative staff

Your Administrative Computing Network (ACN) username and password will be given to you by the UAS Service Desk when you arrive at Cambridge. These give you access to your UAS email (unless you are in ICE), the ACN Desktop, its storage drives and the Remote Desktop. You'll be prompted to change your password every 80 days. If you forget, your account will be locked and you will need to contact the UAS Service Desk to get your access reinstated.

Choosing a strong password

Your UIS Password protects both your personal data and the University’s computing systems. Please don't share your password with anyone else, no matter how much you trust them. When setting your password, make sure you use a strong password that you can remember. Please don't use your UIS password on any other sites or systems.

Forgotten passwords

If you forget your UIS Password, you can reset it in two ways.

Self-service password recovery

Password recovery screenshotYou can reset your UIS Password using a recovery token sent to a recovery email address or mobile phone number, if you have configured your password recovery options on the UIS Password Management site.

Visit the self-service password recovery site and click the 'Reset your password' button.

Configuring self-service password recovery

To configure this feature, log in to the UIS Password Management site and follow the 'Configure' link under 'Self-service password recovery'.

You'll need to nominate a recovery email address or mobile phone number (or both) and set up at least two security questions. The answers to your security questions should be information that only you know and that wouldn’t be easy to find online (for example, avoid things that you might have posted on Facebook or other social media sites).


Password reset token

Password Reset TokenMost colleges and departments also have an authorised password resetter who can give you a code to reset your password. You can also get one by visiting UIS. You'll need to show either your University Card, passport or photo driving licence as proof of identity.

When you have your token:

1 Visit the UIS Password Management site and click the 'Use password reset token' button.
2 Enter your CRSid and the 16-character code on your token.


Enter a new password. The strength of your password will be shown as you type. We recommend using a 'Very strong' password.

Screenshot - strong password

Feel free to use the 'Generate a random password' link to create a truly random suggestion.

4 Enter your new password again in the 'Confirm password' field.
5 Click the 'Set password' button. It may take up to 30 minutes for the change to take effect across all systems.


Problem solving

If you're having problems accessing online University systems, use the Raven test page to check that your UIS Password is working correctly. If it isn't, you'll need to recover your password (see above). 

If your password is working but you're still having problems accessing a particular system, you'll need to contact your local IT support to arrange access. If they're unable to help, contact the UIS Service Desk.