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Frequently asked questions

Q. What is the intended purpose of this application?

The application is primarily designed for use by Principal Investigators (PIs) and Departmental Administrators in order to allow them to keep track of the latest status of research contract negotiations via an easily accessible online application.

Q. How is the application accessed?

The application is web-based and can be accessed from anywhere with internet access. (Subject to having the required user permissions.)

Q. How is access to the application secured?

Access to the application is secured via Raven encryption.

Q. Who is able to access the application?

The application is available to all PIs. There is no need to request access – this should automatically be available to all PIs who have one or more contract records listed in the RCO Database.

Access will also be made available to department admin users and the Heads of each Department. Again, there is no need to request access as the user permissions are driven via the RCO database

Q. What should I do if I can't access the application?

If you are unable to access the application, the most likely cause, if you are a departmental administrator or Head of Department, is that you are not included in the required user group in the RCO database. In order to resolve this, please contact your School Team in the Research Operations Office. An up to date list of contacts is provided at

Q. What should I do if I can't see all of my active contracts?

If some of your contract activity is not visible, please contact your Contracts Administrator in the Research Operations Office for them to investigate further. An up-to-date list of contacts is provided at

Q. Who do I contact for more information on a particular contract negotiation?

The name of the contracts team member dealing with the negotiation is displayed in the 'Negotiated By' column. This is the person you should contact should you have any further questions.

Q. What are the different roles within the system?

The application supports a number of roles – all with a different level of access. These are summarised as follows:

  • PI: Able to view status of own research contracts
  • Department Administrator: Able to view status of all research contracts across their department(s)
  • System Administrator: Able to view status across all departments

The different roles all see the same information i.e. all the same columns/headings. The only difference is which grants they can see based on their access.

Q. Where is the data for the application derived from?

All of the data is provided by the RCO Database, which is the system used by the Research Operations Office (ROO) to manage all of their activities. No other data sources are used by the application.

Q. How often is the data updated?

Data is pulled from the RCO database in real time, so the information made available to the PI is exactly the same as being worked on by the Research Operations Office (ROO). Therefore recent activity may not be updated and can take a couple of days to refresh.

Q. How do I report issues or raise queries?

Any issues with the application should be reported to your Contracts Assistant in the Research Operations Office in the first instance. An up to date list of contacts is provided at

Q. Are there any plans to further develop the application?

Yes. We intend to further develop the application in line with user requirements.

Should you have any suggestions, please email them to .

Q. How do I request changes or suggest enhancements?

Any requests for changes or enhancement suggestions should be emailed to .

Q. Where can I find a user guide for the application?

The system has been designed in such a way as to be highly intuitive, but a very simple user guide is available via the application header – alongside these frequently asked questions (FAQs) and a glossary of terms.

Where additional support is needed please contact your Contracts Assistant at the Research Operations Office in the first instance. An up to date list of contacts is provided at

Q. How do I propose additions to this list of frequently asked questions (FAQs)?

University Information Services (UIS) will proactively add to this list of FAQs on a regular basis in line with user input. If you wish to propose an addition please contact .