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IT Help and Support

University Information Services
 

Free Services for all Institutions

All Institutions with an ISS agreement are recommended and encouraged to use the following services which are available to all Institutions at no additional cost:

Managed ePO Service

see ePolicy Orchestrator Managed Service**

AD.CAM

AD.CAM is a managed Active Directory service for institutions.  Institution Support run the Domain and any institution can have their own OU Hierarchy delegated to them.  Within this you can treat this structure as you would a Domain you run yourself, bearing in mind the limitations that you cannot modify the schema or perform tasks that requires Domain Administrator rights.  Any and all possible rights to access your own OU hierarchy and the objects within are given.

see AD.CAM


Services Available with ISS Agreements 

Free Services

DHCP

Required for Desktop Imaging, described below.

Recommended for managing IP space and automatic network configuration of machines.


Services Charged at Cost-Recovery Rates

Institutions who are covered by an ISS agreement are entitled to subscribe to the following services at cost-recovery rates**.

Desktop Imaging

Preconfigured Windows 7* and Office 2013* automatic installation.

Preconfigured macOS and software including Office* automatic installation.

*CALs and Licences to be purchased by Institution. 

Backup - file level

Backed up by Retrospect, the amount of space required on the backup server will be dependent on backup policy required including data turn-over and length of retention of data. Specific requirements will be discussed on a case-by-case basis. 

  • £200/year/1TB backup storage required

Physical Server Hosting

Servers belonging to an institution with an ISS agreement can be hosted in a UIS server room which is cooled and provides a power supply backed with UPS and a generator

  • £15/month/Hosted Unit
  • 1 Hosted Unit = up to: 1U rack space, 2 network ports, 1 amp max power.

Virtual Machines 

  • small - 4 GB RAM, 2 cpu - £280/year
  • medium - 8 GB RAM, 2 cpu - £360/year
  • large - 16GB RAM, 2cpu - £520/year
  • x-large - 32GB RAM, 4 cpu - £840/year
  • custom - £20/GB RAM + £200/year

File Storage

This can be paired with a server on a VM or Institutions using AD.CAM (recommended) can use our server and just take File Storage without the additional cost of a VM/OS.

Storage is un-replicated and backup for Disaster Recovery can be added

  • SAS-tiered performance - from £277/year
  • Auto-tiered performance - from £457/year
  • SSD-tiered performance - from £637/year

 

**all rates are reviewed annually by UIS and are subject to VAT where applicable

UIS Service Desk

UIS Service Status

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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...