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IT Help and Support

University Information Services
 

Free Services for all Institutions

All Institutions with an ISS agreement are recommended and encouraged to use the following services which are available to all Institutions at no additional cost:

Managed ePO Service

see ePolicy Orchestrator Managed Service**

AD.CAM

AD.CAM is a managed Active Directory service for institutions.  Institution Support run the Domain and any institution can have their own OU Hierarchy delegated to them.  Within this you can treat this structure as you would a Domain you run yourself, bearing in mind the limitations that you cannot modify the schema or perform tasks that requires Domain Administrator rights.  Any and all possible rights to access your own OU hierarchy and the objects within are given.

see AD.CAM


Services Available with ISS Agreements 

Free Services

DHCP

Required for Desktop Imaging, described below.

Recommended for managing IP space and automatic network configuration of machines.


Services Charged at Cost-Recovery Rates

Institutions who are covered by an ISS agreement are entitled to subscribe to the following services at cost-recovery rates**.

Desktop Imaging

Preconfigured Windows 7* and Office 2013* automatic installation.

Preconfigured macOS and software including Office* automatic installation.

*CALs and Licences to be purchased by Institution. 

Backup - file level

Backed up by Retrospect, the amount of space required on the backup server will be dependent on backup policy required including data turn-over and length of retention of data. Specific requirements will be discussed on a case-by-case basis. 

  • £200/year/1TB backup storage required

Physical Server Hosting

Servers belonging to an institution with an ISS agreement can be hosted in a UIS server room which is cooled and provides a power supply backed with UPS and a generator

  • £15/month/Hosted Unit
  • 1 Hosted Unit = up to: 1U rack space, 2 network ports, 1 amp max power.

Virtual Machines 

  • small - 4 GB RAM, 2 cpu - £280/year
  • medium - 8 GB RAM, 2 cpu - £360/year
  • large - 16GB RAM, 2cpu - £520/year
  • x-large - 32GB RAM, 4 cpu - £840/year
  • custom - £20/GB RAM + £200/year

File Storage

This can be paired with a server on a VM or Institutions using AD.CAM (recommended) can use our server and just take File Storage without the additional cost of a VM/OS.

Storage is un-replicated and backup for Disaster Recovery can be added

  • SAS-tiered performance - from £277/year
  • Auto-tiered performance - from £457/year
  • SSD-tiered performance - from £637/year

 

**all rates are reviewed annually by UIS and are subject to VAT where applicable

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...