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Institution Support Service (ISS) federated desktop

Institutions who are covered by an Institution Support Service agreement  are entitled to subscribe to desktop imaging. It is charged for at cost-recovery rates (which are reviewed annually by UIS and are subject to VAT where applicable). The following are available:

  • Preconfigured Windows 7* and Office 2013* automatic installation.
  • Preconfigured Mac Mavericks (10.9) and Office 2011* automatic installation.

*CALs and Licences to be purchased by Institution.

For more information on this service, or to discuss possible requirements please contact

UIS Service Status

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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