skip to primary navigationskip to content
 

Institution Support Service

Information Services offers an Institution Support Service which can be contracted on an hourly or daily rate, either on an on-going contractual basis or as one-off.

The Institution Support Service may be beneficial in many situations:

  • Smaller institutions who are unable to afford a full time Computer Officer and can not easily contract for a few hours or a day per week.
  • Larger institutions who would welcome greater integration with UIS.
  • Holiday or illness cover, particularly for institutions who have a sole computer officer with the concomitant lack of back-up.
  • Maternity leave cover.
  • Specialist Support for research groups within an institution.
  • Supported network.

This service covers a wide variety of expertise including IT Management, Windows and Mac desktop and server support,  and supported network.

Institution Support charges are based on the standard UIS rates. Colleges and other non-university institutions will also incur VAT at the standard rate.

Institutions subscribing to this service on an on-going basis are also eligible for additional services, such as server hosting and backup arrangements,  at cost-recovery rates.

For more information on this service, or to discuss possible requirements please contact

UIS Service Desk


  Phone padded  01223 332999

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Wireless service maintenance on 13 and 19 November

Nov 12, 2019

The Wireless Service will be subject to interruption between 07:30 and 09:00 on Wednesday 13 and Tuesday 19 November while we carry out essential maintenance.

Windows 7 end-of-life countdown: 2 months to go

Nov 01, 2019

There are only 2 months left until Windows 7 reaches end of life, after which Microsoft will no longer supply security updates and bug fixes for the operating system.

View all news