skip to content

IT Help and Support

University Information Services
 

Information Services offers an Institution Support Service which can be contracted on an hourly or daily rate, either on an on-going contractual basis or as one-off.

The Institution Support Service may be beneficial in many situations:

  • Smaller institutions who are unable to afford a full time Computer Officer and can not easily contract for a few hours or a day per week.
  • Larger institutions who would welcome greater integration with UIS.
  • Holiday or illness cover, particularly for institutions who have a sole computer officer with the concomitant lack of back-up.
  • Maternity leave cover.
  • Specialist Support for research groups within an institution.
  • Supported network.

This service covers a wide variety of expertise including IT Management, Windows and Mac desktop and server support,  and supported network.

Institution Support charges are based on the standard UIS rates. Colleges and other non-university institutions will also incur VAT at the standard rate.

Institutions subscribing to this service on an on-going basis are also eligible for additional services, such as server hosting and backup arrangements,  at cost-recovery rates.

For more information on this service, or to discuss possible requirements please contact

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Multi-factor authentication rollout on University Microsoft accounts

27 April 2021

UIS is launching a project to roll out multi-factor authentication (MFA) on University Microsoft accounts. We've completed pilot rollouts in the Vice-Chancellor’s Office, Registrary’s Office, the Finance Division and in UIS, and are now ready to begin enabling MFA on the University Microsoft accounts of users in other...

University web search update on 30 April

23 April 2021

We're updating the University web search engine to the latest version on Friday 30 April. Afterwards, it will look slightly different and some of the functionality will change. What's changing? The user interface at search.cam.ac.uk and when search results are displayed will look slightly different: Current interface New...

University Wireless Service essential maintenance on 19 April

15 April 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Monday 19 April, in order to apply an urgent security patch. During this period, users will experience interrupted service to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs. We apologise for any...