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Refunds

Receiving a refund after cancelling a Dropbox account mid-subscription

We only provide refunds to cancellations of Dropbox Business at the University during the first month.

After one month you won't get a refund if you cancel your Dropbox Business account before your licence finishes, even if you leave the University.

Claiming a credit card payment back from the College or department

You can’t claim a credit card payment back from the College or department.

If you want your College or department to pay for your Dropbox Business account, it needs to be done through a departmental purchase order.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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RSS Feed Latest news

Lecture capture cloud maintenance: Saturday 22 June

Jun 14, 2019

Panopto will be upgrading its cloud service on Saturday 22 June from 19:00 until approximately 22:00. Users will not be able to access or upload lecture capture recordings during this downtime.

Wi-Fi upgrade schedule

Jun 13, 2019

We'll be implementing a significant migration of the University Wireless Service to a new underlying operating system and controller platform in a carefully phased roll-out over the next 4 weeks.

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