About remote device management
Exchange ActiveSync v16.1 supports two different remote wipe processes:
- Wipe Data
- Account Only Remote Wipe Device.
There are important differences between how Outlook responds and how native mail apps on iOS and Android respond to these different wipe commands:
Email client |
Wipe data |
Account Only Remote Wipe Device |
| Native iOS or Android mail client | A factory reset is performed and all data on the device will be wiped, including photos, personal files, and so on. | Only the native mail app's Exchange ActiveSync mail, calendar, and account data are wiped – so just the Exhange Online mail should be included. |
| Outlook app | The Outlook app will ONLY remove all Outlook email, calendar, contacts and file data for the selected account, but no other data or other Outlook accounts are wiped from the device. |
Not supported or available. |
Can UIS remotely manage my device?
UIS cannot install or remove apps, set or enforce any security policies or generally snoop on your device. The data on your device is only accessible to you and you are responsible for the security settings of your device.
The data on your device is only accessible to you
What am I agreeing to when I set up my Exchange Online mailbox on my personal device?
In the context of the University, you are acknowledging that you understand Exchange Online includes the ability to remove Outlook app data from your device remotely or, if you are using your device's native email client, perform a factory reset.
What if I don't want to accept?
If you are not happy to accept this, do not set up any email app on your device to connect to your Exchange Online mailbox. You should use the browser-based Outlook Web App (OWA) instead.
Can I remotely manage my device?
If you have configured either the Outlook app or the device's native email app, then yes. The Outlook Web App will show you any devices that are synchronizing with your Exchange Online mailbox.
Under Settings > General > Mobile devices you can manage your devices, including perform one of the appropriate wipe options listed above.