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Help with troubleshooting problems when installing the Windows DS-Print setup utility.

Utility self-diagnostics

DS-Print setup utility includes self-diagnostics within the setup utility. The diagnostic suite of tests includes (but is not limited to) network connectivity, authentication to DS-Print service, Windows print related services and tasks running at the time of performing the self-diagnosis. The purpose of diagnostic tests is to establish likelihood of successful installation of print queue (and associated print driver) and pre-configured print client (provided by PaperCut) on the computer running the DS-Print setup utility. Diagnostic tests are performed every time the DS-Print setup utility is executed, only on computers passing all tests will the utility continue to the next stage: installation of the DS-Print service. Otherwise, computers in a failed state display results with further instructions to email these results to for further investigation and response.  

Troubleshooting

User not receiving print job feedback

Unfortunately, some colleges network configuration doesn't fully support DS-Print, in this circumstance it's not possible to route feedback to the user across the network.

Installation troubleshooting

Here are listed common errors with probable resolution to that behaviour. Should any error occur which is not listed below please report to for assistance.

 

Error 1707

Cause: This can be caused by local firewall software installed on your computer (such as ZoneAlarm).
Resolution: Please ensure that your firewall allows access to the following IP address ranges.

  • 172.16.3.0 - 172.16.3.255
  • 131.111.3.0 - 131.111.3.255

 

 

'InternetOpenUrl failed' error

Cause: It would appear your computer has no network connectivity.
Resolution: Ensure your computer has a network connection, if necessary please contact your local Computer Officer for further assistance.

 

Completely Removing the DS-Print Service

During troubleshooting, it may be necessary to remove the DS-Print Service from the workstation. Removal is achieved in four steps.

1. Remove Credentials 
Open 'Credential Manager' found in 'Control Panel -> User Accounts', select 'Windows Credentials' then remove the credential named 'print.ds.cam.ac.uk'.

2. Uninstall PaperCut MF Client
Open 'Programs and Features' found in 'Control Panel -> Programs', select 'PaperCut MF Client' then select 'Uninstall'.

3. Remove Printers
Open 'Devices and Printers' found in 'Control Panel -> Hardware and Sound', select the printer to remove then select 'Remove device'.

4. Remove Print Client user identifier 
Using 'File Explorer' enter '%userprofile%' in the address bar. This will open the user's home directory. Locate and delete 'pc-client.PROPERTIES' file.

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