How much does Microsoft Teams Telephony cost?
Microsoft Teams Telephony can replace your traditional University telephone desk phone service if your institution is part of the University Microsoft tenancy.
- The monthly line rental fee is:
- £1.25 for institutions on the University's central Microsoft tenancy
- £1.25 for Colleges and other external institutions who purchase A5 licences on the central tenancy
- £5 for Colleges and other external institutions who purchase A3 licences on the central tenancy (to cover the cost of uplifting the licence to A5 – find out more about Microsoft 365 for Education licences)
- Calls to UK landlines and mobiles are free.
- International calling is disabled by default, but can be enabled for specific users at the request of a TLO.
Delegated administration
We can't offer delegated administration of phone services on Teams to local institutions' phone representatives or IT staff yet. This is on the roadmap for Toolkit and will be possible in future.
Limitations
- Teams can't support multiple lines.
- Pickup groups can't include a combination of users on the University's traditional Cisco-based desk phone service (CallManager) and the Teams phone service. All members of a pickup group need to be on the same system.
- Phone numbers can't be on both a CallManager handset and in Teams.
- We don't support toll-free dial-in numbers for audio conferencing.
- You should not rely on Teams Phone for emergency or ‘999’ calls. Although Teams Phone can be used to make such calls, the geolocation associated with your University phone number may be incorrect, which could delay the emergency services' response. For 999 calls, you should always use a landline or mobile phone wherever possible.
Audio conferencing
If you have a Teams Telephony licence, any Teams meetings you create will have the ability for participants to join via PSTN phone calls. We don't support toll-free dial-in numbers.
How can your users switch to Teams Telephony?
If your institution is part of the University's Microsoft tenancy (which most departments and some Colleges are), your staff can migrate their phone number to Teams Telephony if they have an extension number on the University's Cisco telephone system.
- They should contact their Telecoms Liaison Officer (TLO) to request migration of their phone number to Teams Telephony.
- The TLO should then contact the UIS Telecoms team, providing the CRSid and extension number of the people to move. For groups of people, please provide a spreadsheet with the CRSid and extension number for each person.
The transfer typically takes a day. We'll let you know if we think it will take longer.
Physical handsets
- People can't use their Cisco CallManager desk phones with Teams.
- Teams Telephony does support hardware handsets – please see Microsoft’s list of supported devices.
Return the old Cisco CallManager phones to UIS for recycling
If you switch to Teams Telephony, please send your old Cisco desk phone handset back to UIS so we can recycle it after the transfer.
Learning and support resources
Help and learning articles on using Teams telephony for phone calls are available from the Microsoft Teams Help and Learning Center.
For University-specific information, see also:
Comms kit
Download our comms kit to help you communicate the benefits of switching to your users. It includes posters, digital signage, web and social media graphics:
Contact for TLOs
Please email the UIS Telecoms team if you have any questions.