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The UIS VPN Service

University Information Services provide a VPN service to access resources restricted to users on the University Data Network (UDN) from outside.  In addition, some institutions have a Managed VPN which provides access to resources restricted to their own networks.

What is the VPN service and when should I use it?

The VPN service is a way of connecting your device to the University Data Network (UDN) from a remote location. Using the VPN not only is your device connected to the UDN but it appears to actually be located on the UDN (by making connections to services, it appears to be coming from a UDN IP address).

This means that you can access resources that normally require you to be at the University, using a UDN-connected device. Examples of such services include:

  • UFS
  • Departmental or College resources
  • Some restricted access websites.

Are there alternatives to the VPN service?

Yes, for some resources it is better to use alternatives and not the VPN. Examples include:

  • Access to online journals for which the University has a subscription; most of these resources are available by using your Raven account
  • Other Cambridge websites using Raven to authenticate user access.

How do I use it and how much does it cost?

The VPN service is free and anyone with a valid CRSid can use it. You do not need to apply to use the VPN as it uses the UIS Network Identifier and UIS Network Access Token, just like the eduroam wireless network. You may collect your identifier and token from the tokens website.

Setup instructions for systems currently supported are listed in the navigation (found either to the left of this page or in the drop-down menu on mobile devices).

Additional Information

When you connect to the VPN your device will receive a private UDN-wide IP address

Your connected device acts only as a client. This means it may connect to services and receive return traffic, allowing you to access resources as expected. However, your device is unable to act as a server when you are connected to the VPN. In other words, other hosts cannot connect to any service you run on your device when you are connected to the VPN.

Users of this service should note that, depending on the platform used and the means by which the remote computer is connected to the external ISP, the configuration of the remote computer, the client software and possible intermediate devices such as firewalls can be complex, requiring a substantial degree of technical competence. UIS will help with correctly configuring a device to connect to the VPN (via our Service Desk). Because of the variety of network connections and ISPs, the UIS cannot undertake to provide support in configuring or sorting out problems relating
to remote network connectivity.

Accessing the VPN from within the University. It is possible to access the VPN from a host already connected to the UDN, but this should be done for testing purposes only. The VPN service is deliberately configured to limit the amount of traffic passing along it when the connecting device is already connected to the UDN. This prevents unnecessary use of the VPN resource and also helps guard against misuse of the service.

A managed version of the VPN is available to institutions as the Managed VPN Service. This allows institutions to offer their own VPN (with their own server address and client subnet) using the UIS infrastructure.

Last updated: 24th September 2018

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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