skip to primary navigationskip to content
 

Old remote access system for ACN users: Windows

You can continue to use this old remote access system if you have set it up on your machine already. You can use it to connect to the University network from home or another location so that you can access files and use common software, for example Word, Excel, PowerPoint and CHRIS.

You can also connect to your office computer so you can use any special software you've installed. You must leave your desktop on to be able to access it remotely. All traffic on the university network is recorded and logged for security purposes.

Set up your connection

  1. Open your Settings page – you can find this by typing settings in the Cortana search box and clicking on Settings, or by clicking on the cog icon in your start panel.

  2. Click on Network & Internet.

  3. Click VPN from the menu. Add a VPN connection will appear – click on it.

  4. Fill in or confirm the fields as follows:

    VPN provider: Windows (built-in) – click to confirm
    Connection name: ACN VPN
    Server name or address: vpn.admin.cam.ac.uk
    VPN type: Automatic
    Type of sign-in: Username and password
    Username:leave this field blank
    Password:leave this field blank
    Remember my sign-in info: make sure the box is ticked

  5. Click Save (the settings screen will close).

  6. On the Network & Internet settings page, click on Change adapter settings in the Related settings menu.

  7. Right-click on the ACN VPN icon (showing as 'Disconnected'), and click Properties.

  8. Choose the Security tab, and under the heading Type of VPN, select IKEv2 from the drop down list.

  9. Under the heading Data encryption, select Require encryption (disconnect if server declines).

  10. Under the heading Authentication select the button next to Use Extensible Authentication Protocol (EAP).

  11. Click the OK button.The panel will close.

Connecting to the network

  1. Visit the UIS Network Access Tokens site. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to copy the username and password.

  2. Open Settings – you can find this by typing settings in the Start (or Cortana) search box and clicking on Settings or by clicking on the cog icon in your start panel.

  3. Click on Network & Internet.

  4. Click VPN from the list on the left. Click on ACN VPN.

  5. A button labelled Connect will appear – click on it.

  6. A Sign in box will appear. Fill in the fields as follows:

    Username: enter the username for the Network Access Token you created in step 1. It will usually be in the format CRSid+device@cam.ac.uk – for example, abc123+laptopvpn@cam.ac.uk.

    Password: paste in the password for the Network Access Token you created in step 1.

  7. Click the OK button.The Sign in box will close. Connected should appear below the ACN VPN icon.
     

Troubleshooting your connection

If you can't connect to the University network, you can try to restart the service.

  1. Go to your Settings page and type administrative tools in the search box. Click on Administrative Tools in the list.

  2. Click on Services in the list. Check that the status of IKE and AuthIP IPsec Keying Modules is Running. If it isn't, double-click to highlight the IKWEand AuthIP line, and change the Startup type to Automatic.

Accessing common software and shared files

When you've connected to the network you can access common software and shared files.

  1. Type RDP into the Start (or Cortana) search box and click on Remote Desktop Connection.

  2. A box labelled Remote Desktop Connection box will appear. In the Computer field, type: terminal7.internal.admin.cam.ac.uk

  3. Click ‘Connect’.

  4. A panel labelled Enter your credentials will appear. Fill in the fields as follows:

    User name: type internal\ followed by your CRSid, for example internal\abc123

    Password: type your ACN password (the one you use for your office desktop)

  5. Click the OK button.

  6. You'll see a desktop with a selection of common programmes. You can also access shared files.
     

Access your computer’s software

You may have specialist software on your work PC, such as AutoDesk, that isn't available on the standard Terminal Server that you remotely access. The service desk can help solve this by setting up remote access directly to your work PC.

You can get help to access your own office computer remotely if you have:

  • left your office computer on
  • set up a connection to the network on your home computer

To complete the process, contact the UIS Service Desk via . Please provide your workstation number (which starts with 'OS' or 'LT' followed by 6 digits), if you have it.

 

Disconnect from the network

  1. Open the Settings panel and click on Network & Internet.

  2. Click VPN in the menu.

  3. Click the Disconnect box below ACN VPN.

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Urgent maintenance to increase VPN capacity 07:00-08:00 Thu 26 March

Mar 25, 2020

We are performing urgent maintenance to the remote access system between 07:00 and 08:00 tomorrow morning (Thursday 26 March) in order to increase its capacity.

Beware phishing scams: criminals are exploiting the COVID-19 crisis

Mar 23, 2020

The National Cyber Security Centre (NCSC) is urging people to stay vigilant and follow online safety advice as criminals are exploiting the COVID-19 crisis online.

View all news