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Connect to the Cambridge network

These instructions are intended Macs running OS X 10.8 Mountain Lion to 10.13 High Sierra, excluding OS X Yosemite (10.10). Other versions may not be supported.

You can connect to the University network from home or another location so that you can access files and use common software, for example Word, Excel, PowerPoint and CHRIS.

You can also connect to your office computer so you can use any special software you've installed. You must leave your desktop on to be able to access it remotely.

All traffic on the university network is recorded and logged for security purposes.

Set up your connection

  1. Visit the UIS Network Access Tokens site. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to copy the username and password.
  2. Download the set-up file and double-click it if it doesn't open automatically. A panel labelled Install 'Unified Administration Service VPN' will appear.


  3. Click Install.
  4. Type in the username and password of an admin account on your Mac.


  5. Click Show All in the toolbar.
  6. The System Preferences panel will appear. Click on Network.
  7. In the Network panel, click on Unified Administration Service VPN (this might be shortened as in the screenshot).


  8. A Sign in box will appear. Fill in the fields as follows:

    Account Name: enter the username for the Network Access Token you created in step 1. It will usually be in the format – for example,

    Password: paste in the password for the Network Access Token you created in step 1.

  9. Tick Show VPN status in menu bar, then click Apply.
  10. Start the connection by clicking Connect.


Connect to the network if it’s already installed

You can connect by clicking the VPN menu bar item.

Click Connect Unified Administration Service VPN.


Install Microsoft Remote Desktop

These instructions were written for macOS Mavericks. Other versions of macOS may differ slightly.

  1. Open the App Store and type Remote Desktop in the search field.

    Click Install for the free Microsoft Remote Desktop app.

    Enter your Apple ID and password if required.


  2. Open the App Store and type Remote Desktop in the search field.

    Click Install for the free Microsoft Remote Desktop app.

    Once the Microsoft Remote Desktop app is installed you will see a confirmation in the App Store.


  3. Open the Launchpad   from the dock.
  4. Find the Microsoft Remote Desktop app and open it.

    Click the New icon.


  5. A panel labelled Edit Remote Desktops will appear. Fill in the fields as follows:

    PC name: or

    Username: internal\ followed by your CRSid, e.g. internal\abc123

    Password: use the password you use for your office computer (your ACN password).

    Set the Colors to 24-bit or 32-bit colour. You can tick the box next to Full screen if you wish.

  6. Click on the Session tab and select Don't play sound.


  7. Click the red Close button.

Access common software and shared files

When you've connected to the network, you can access common software and shared files.

  1. Launch Microsoft Remote Desktop Application


  2. Double-click on your connection name. You should get a connection to our network.
  3. Login with your ACN password (the one you use for your office desktop).

Access your computer’s software

You may have specialist software on your work PC, such as AutoDesk, that isn't available on the standard Terminal Server that you remotely access. The service desk can help solve this by setting up remote access directly to your work PC.

You can get help to access your own office computer remotely if you have:

  • left your office computer on
  • set up a connection to the network on your home computer

To complete the process, contact the UIS Service Desk via . Please provide your workstation number (starts 'OS' or 'LT' followed by 6 digits), if you have it.

Removing the VPN

  1. Open System Preferences and choose Profiles.
  2. Click the Unified Administration Service profile.
  3. Authenticate with an admin username and password when prompted.
  4. Click the minus button in the bottom left corner of the window to delete the profile. If prompted, confirm the deletion.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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