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Managed Network Service

UIS's Managed Network Service provides an institution with a fully managed and supported local area nework. It can be delivered to any University institution connected to the University network – including colleges, departments and other institutions. Prices and details below have been recently revised for 2018.

Key Features

  • Service provided by UIS Networks – an experienced Cisco-qualified team of six network staff.
  • Monitoring, management and troubleshooting of the managed network.
  • Industry standard Cisco* switches used throughout.
  • Network designed to meet customer requirements.
  • Low-cost setup charges compared with normal direct-to-reseller purchases, with free configuration and installation included.
  • Annual service charge includes all future replacement hardware costs after 7 years.
  • Hardware spares provide a rapid resolution for any hardware failures.
  • Free replacement of faulty network equipment.
  • All network ports are Gigabit, with POE+ available as an option, suitable for desktops, phones and wireless access points.
  • Specialist server infrastructure can also be supported.
  • Short lease option available.

* Except for SFPs, where we use a cost-effective alternative.

 

Designing each managed network

The purpose of the Managed Network Service is to design and deliver an effective network to meet an institution's IT requirements. In the first stage of delivering this service, our experienced team works closely with local IT staff to:

  • discuss the local institution's requirements
  • assess the current network design and identify any areas for improvement
  • design a solution suitable for the institution, with a complete list of recommend hardware and service charges.

 

How much does it cost?

 The service has two charges:

  • Setup charge: Each component of a managed network has a setup charge. This includes the initial purchase of the hardware as well as the design, configuration and installation of the network. The setup charge is only applied once.
  • Annual service charge: All switches and components also have an annual service charge. This covers the free replacement of hardware after 7 years.

The UIS's price agreement for Cisco hardware enables us to offer excellent value for money.

 

The prices listed below include some of the most popular hardware options and illustrate typical costs. The UIS Networks team will design each solution in discussion with the customer institution.

 

Description Suitability Model 10/100/1000 Ethernet ports Uplinks Setup charge Annual service charge
24 port, 1G switch Desktops WS-C2960X-24TS-L 24

4x SFP (1G)

£575 £395
48 port, 1G switch Desktops WS-C2960X-48TS-L 48

4x SFP (1G)

£1010 £520
24 port, 1G switch, PoE

Desktops

PoE Phones

WS-C2960X-24PS-L 24

4x SFP (1G)

£770 £450
48 port, 1G switch, PoE

Desktops

PoE Phones
WS-C2960X-48LPS-L 48 4x SFP (1G) £1,345 £615
24 port, 1G switch, PoE, 10G uplink option

Desktops

PoE Phones

10G  uplinks

WS-C2960X-24PD-L 24

2x SFP+

(1G or 10G)

£1,150 £550
48 port, 1G switch, PoE, 10G uplink option

Desktops

PoE Phones

10G  uplinks

WS-C2960X-48LPD-L 48

4x SFP+

(1G or 10G)
£1,680 £715
12 port SFP switch, 1G

Aggregation or core switch

1G only

WS-C3850-12S-S 0

12x SFP

(1G)

£2,820 £1040
12 port SFP switch, 10G option

Aggregation or core switch

10G available

WS-C3850-12XS-S 0

12x SFP+

(10G)
£4,470 £1,510

 

Minor components Model Setup charge Annual service charge
1G SR SFP Non-Cisco SFP £30 £10
1G LR SFP Non-Cisco SFP £25 £10
10G SR SFP+ Non-Cisco SFP £60 £20
10G LR SFP+ Non-Cisco SFP £100 £30
2960-X stacking module C2960X-STACK= £290 £85
2960-X stacking cable 0.5m STACK-T1-50CM= £25 £10
Second PSU for 3850 switch PWR-C1-350WAC= £160 £45
10G SFP+ passive twinax copper link cable SFP-H10GB-CU3M= £20 £10

VAT also applies to external customers, such as colleges. 

 

Short lease option

We also provide an alternative short lease service for institutions requiring temporary network infrastructure. This option has no setup charges, but instead has an increased annual service charge. It is a cost-effective solution for institutions in a temporary residence. Please contact for information and pricing.

 

Help for small institutions

If you are a small institution and would like to discuss the Managed Network Service, please contact us at . We may be able to offer you a service with reduced setup charges.

 

Adopting existing network switches

It is normal for an institution interested in the Managed Network Service to have an existing local area network with active network switches which may have a number of years of useful life left.  In many cases, the UIS are able to adopt this existing equipment into the Managed Network Service, typically with a view to replace it with the standard UIS-supplied equipment, as it reaches the end of its life.

The equipment will need to be:

  • remotely manageable, using a platform which the UIS can support (e.g. Cisco IOS or HP ProVision-based)
  • receiving support for software updates (in particular, security fixes), either in the form of a lifetime warranty (as part of the purchase price) or a separate contract
  • within the lifetime of a typical network switch (approx. 7 years)

As part of the initial audit, the UIS will perform a survey of the existing equipment and advise of any issues with adopting it, as well as the length of time before it must be replaced.  Initially, one hour of consultancy time (charged at UIS standard rate) per switch, which will cover [re]configuring it to work with the UIS's management platforms.

Once adopted, the annual service charge is £230 per switch to cover management, monitoring and other maintenance.  As the equipment is not owned by the UIS and may be of a different type, the UIS will not be able to provide hardware replacements.  This places additional responsibility on the institution:

  • the institution must maintain a supply of any spares and/or have an agreement with a manufacturer or support partner for hardware replacement
  • the UIS will investigate faults to determine the equipment requires replacement and physically remove it, if it is faulty
  • logging the call with the hardware replacement supplier and the logistics of receiving the replacement and despatching the faulty equipment is the responsibility of the institution
  • once the replacement is received, the UIS will physically install the replacement and restore the configuration
  • if the replacement is not an identical model, there may be a delay in configuring the replacement

At the end of the equipment's supported period, the institution will typically be expected to migrate to the standard Managed Network Service switch offering.  At this point, the initial costs will apply (to supply the equipment, configure and install it).  This may happen in several stages, as each piece of equipment is replaced.  If the equipment is not replaced, the UIS reserves the right to cease supporting it.

If this is of interest, please contact us at to discuss.

 

Large infrastructure projects

The UIS regularly designs solutions for large infrastructure projects, such as new buildings or sites.

These bespoke solutions are priced on application only. They will include a design and consultancy fee.

 

FAQs

What are the hours of support ?

In line with the CUDN, this is supported between 9.00 and 5.00, Monday to Friday (excluding bank holidays).

Who patches network cables?

The service covers the provision of active network equipment and UIS will undertake the initial patching of network cables between the switches and the patch panels within the network cabinet as part of the installation.

The patching of cables does not extend beyond the cabinet to edge network sockets and desktop devices. The institution will need to provide local desktop support staff, or a similar role, for day-to-day network cable patching requirements.

The UIS Networks team can provide assistance with persistent cable problems on request.

What about fixing desktop connectivity problems?

The service works most effectively if local IT staff are able to perform basic checks on a local computer that may be experiencing connectivity issues. Most problems are usually found in the desktop.

What happens when a switch breaks?

In event of equipment failure, UIS will provide a replacement switch. UIS has spare hardware for this purpose that is ready to be deployed at short notice.

 

Service details

Please note that the following conditions apply to the Managed Network Service:

  • UIS provided network switches remain the property of UIS.
  • Adopted institution-owned network switches remain the property of the institution.
  • Network equipment has a lifetime of 7 years (but may be upgraded earlier if necessary).
  • Service charges will be adjusted once a year to reflect changing staff and hardware costs. These will be advertised in the Lent Term for the next financial year.

Last updated: 13th March 2019