skip to primary navigationskip to content

Managed Network Service

UIS's Managed Network Service provides an institution with a fully managed and supported local area nework. It can be delivered to any University institution connected to the University network – including colleges, departments and other institutions.



Key features

  • Service provided by UIS Networks – an experienced team of network staff.
  • Monitoring, management and troubleshooting of the managed network.
  • Industry standard branded switches used throughout.
  • Network designed to meet customer requirements.
  • Low-cost setup charges compared with normal direct-to-reseller purchases, with free configuration and installation included.
  • Annual service charge includes all future replacement hardware costs after 7 years.
  • Hardware spares provide a rapid resolution for any hardware failures.
  • Free replacement of faulty network equipment.
  • All network ports are Gigabit, with PoE+ available as an option, suitable for desktops, phones and wireless access points.
  • Specialist server infrastructure can also be supported.
  • Short lease option available.


Designing the Managed Network

The purpose of the Managed Network Service is to design and deliver an effective network to meet an institution's IT requirements. In the first stage of delivering this service, our experienced team works closely with local IT staff to:

  • discuss the local institution's requirements
  • assess the current network design and identify any areas for improvement
  • design a solution suitable for the institution, with a complete list of recommend hardware and service charges.


How much does it cost?

 The service has two charges:

  • Setup charge: Each component of a managed network has a setup charge. This includes the initial purchase of the hardware as well as the design, configuration and installation of the network. The setup charge is only applied once.
  • Annual service charge: All switches and components also have an annual service charge. This covers the free replacement of hardware after 7 years.

The UIS's price agreement for hardware enables us to offer excellent value for money.


The prices listed below include some of the most popular hardware options and illustrate typical costs. The UIS Networks team will design each solution in discussion with the customer institution.


Description Suitability Model 10/100/1000 Ethernet ports Uplinks Setup charge Annual service charge
24 port, 1G switch Desktops WS-C2960X-24TS-L 24

4x SFP (1G)

£575 £395
48 port, 1G switch Desktops WS-C2960X-48TS-L 48

4x SFP (1G)

£1010 £520
24 port, 1G switch, PoE


PoE Phones

WS-C2960X-24PS-L 24

4x SFP (1G)

£770 £450
48 port, 1G switch, PoE


PoE Phones
WS-C2960X-48LPS-L 48 4x SFP (1G) £1,345 £615
24 port, 1G switch, PoE, 10G uplink option


PoE Phones

10G  uplinks

WS-C2960X-24PD-L 24

2x SFP+

(1G or 10G)

£1,150 £550
48 port, 1G switch, PoE, 10G uplink option


PoE Phones

10G  uplinks

WS-C2960X-48LPD-L 48

4x SFP+

(1G or 10G)
£1,680 £715
12 port SFP switch, 1G

Aggregation or core switch

1G only

WS-C3850-12S-S 0

12x SFP


£2,820 £1040
12 port SFP switch, 10G option

Aggregation or core switch

10G available

WS-C3850-12XS-S 0

12x SFP+

£4,470 £1,510


Minor components Model Setup charge Annual service charge
1G SR SFP Non-Cisco SFP £30 £10
1G LR SFP Non-Cisco SFP £25 £10
10G SR SFP+ Non-Cisco SFP £60 £20
10G LR SFP+ Non-Cisco SFP £100 £30
2960-X stacking module C2960X-STACK= £290 £85
2960-X stacking cable 0.5m STACK-T1-50CM= £25 £10
Second PSU for 3850 switch PWR-C1-350WAC= £160 £45
10G SFP+ passive twinax copper link cable SFP-H10GB-CU3M= £20 £10

VAT also applies to external customers, such as colleges. 


Short lease option

We also provide an alternative short lease service for institutions requiring temporary network infrastructure. This option has no setup charges, but instead has an increased annual service charge. It is a cost-effective solution for institutions in a temporary residence. Please contact for information and pricing.


Help for small institutions

If you are a small institution and would like to discuss the Managed Network Service, please contact us at . We may be able to offer you a service with reduced setup charges.


Adopting existing equipment

It is normal for an institution interested in the Managed Network Service to have an existing local area network with active network switches which may have a number of years of useful life left.  In many cases, the UIS are able to adopt this existing equipment into the Managed Network Service, typically with a view to replace it with the standard UIS-supplied equipment, as it reaches the end of its life.

The equipment will need to be:

  • remotely manageable, using a platform which the UIS can support (e.g. Cisco IOS or HP ProVision-based)
  • receiving support for software updates (in particular, security fixes), either in the form of a lifetime warranty (as part of the purchase price) or a separate contract
  • within the lifetime of a typical network switch (approx. 7 years)

As part of the initial audit, the UIS will perform a survey of the existing equipment and advise of any issues with adopting it, as well as the length of time before it must be replaced.  Initially, one hour of consultancy time (charged at UIS standard rate) per switch, which will cover [re]configuring it to work with the UIS's management platforms.

Once adopted, the annual service charge is £230 per switch to cover management, monitoring and other maintenance.  As the equipment is not owned by the UIS and may be of a different type, the UIS will not be able to provide hardware replacements.  This places additional responsibility on the institution:

  • the institution must maintain a supply of any spares and/or have an agreement with a manufacturer or support partner for hardware replacement
  • the UIS will investigate faults to determine the equipment requires replacement and physically remove it, if it is faulty
  • logging the call with the hardware replacement supplier and the logistics of receiving the replacement and despatching the faulty equipment is the responsibility of the institution
  • once the replacement is received, the UIS will physically install the replacement and restore the configuration
  • if the replacement is not an identical model, there may be a delay in configuring the replacement

At the end of the equipment's supported period, the institution will typically be expected to migrate to the standard Managed Network Service switch offering.  At this point, the initial costs will apply (to supply the equipment, configure and install it).  This may happen in several stages, as each piece of equipment is replaced.  If the equipment is not replaced, the UIS reserves the right to cease supporting it.

If this is of interest, please contact us at to discuss.


Power protection

For more critical areas of the network, the UIS can provide power protection to network equipment.  Power protection typically consists of two elements:

  • an Uninterruptible Power Supply (UPS) is essentially a large battery that continues to provide power, in the event that the primary supply fails: it is typically connected between the mains supply and the primary power input to the switch; it charges from the mains, when it is available and discharges (supplying power to the attached equipment) when the mains fails
  • Redundant Power Supply (RPS) provides a second power supply to the switch: it is connected between the mains and the switch and will provide power in the event that the UPS itself fails

An institution should determine the level of power protection it requires.  Complete coverage (of the entire network) is usually unnecessary as many of the devices attached to it will also fail, in the event of a power outage (for example, maintaining power to a port serving a desktop PC or laser printer is not useful if the device itself has lost power) — in this situation, it is sensible to have the network designed such that the critical equipment is placed on a subset of the network that has power protection.

Aside from the initial purchase cost of the power protection equipment itself, it takes up more room in the equipment rooms and incurs a recurrent cost to maintain the batteries in the UPS.

Institutions are welcome to attach equipment supplied under the Managed Network Service to their own UPSs but should note that power issues are their responsibility, in the first instance.

Pricing for this service is on the charging page.



UPSs incur a sizeable recurrent charge due to the need to replace the batteries approximately every 3 years.  It is difficult to predict exactly when a battery will fail but, despite automatic testing an error reporting, it has been found these will fail in around this timescale and it is not useful to discover that a UPS battery has failed only when it is required.

Additional battery packs extend the runtime of the UPS (but not the maximum amount of power supplied).  The UIS will size the UPS (either 1000VA or 2200VA), based on the power consumption of the attached devices — typically this will be to around 60% of the maximum load supported by the UPS, as runtime drops disproportionally, above this level.

Note that PoP switches are no longer supplied with a UPS.  However, one can be supplied at the above costs (see the PoP switch page for more information on the type required).



RPSs are provided to protect against a fault with the UPS or the power supply in the switch itself.  UPSs can fail for a number of reasons and, when they do fail, they tend to do so in a way which results in the power remaining off, even if the mains supply is available.  RPSs are generally recommended when power protection is desired, although they may be unnecessary if the UPS being installed is more comprehensive building-level installation, rather than a small model (as the former tend to feature better protection in the event of a fault with the UPS itself).

RPS equipment can vary, depending on the model of switch.  The above pricing is for the typical UIS-supplied edge switch and consists of an additional 1U device which can support up to two switches.  Some switches (in particular the PoP switches) can support two, redundant internal power supplies and do not need a separate, external unit.


Large infrastructure projects

The UIS regularly designs solutions for large infrastructure projects, such as new buildings or sites.

These bespoke solutions are priced on application only. They will include a design and consultancy fee.



What are the hours of support ?

In line with the CUDN, this is supported between 9.00 and 5.00, Monday to Friday (excluding bank holidays).

Who patches network cables?

The service covers the provision of active network equipment and UIS will undertake the initial patching of network cables between the switches and the patch panels within the network cabinet as part of the installation.

The patching of cables does not extend beyond the cabinet to edge network sockets and desktop devices. The institution will need to provide local desktop support staff, or a similar role, for day-to-day network cable patching requirements.

The UIS Networks team can provide assistance with persistent cable problems on request.

What about fixing desktop connectivity problems?

The service works most effectively if local IT staff are able to perform basic checks on a local computer that may be experiencing connectivity issues. Most problems are usually found in the desktop.

What happens when a switch breaks?

In event of equipment failure, UIS will provide a replacement switch. UIS has spare hardware for this purpose that is ready to be deployed at short notice.


Service details

Please note that the following conditions apply to the Managed Network Service:

  • UIS provided network switches remain the property of UIS.
  • Adopted institution-owned network switches remain the property of the institution.
  • Network equipment has a lifetime of 7 years (but may be upgraded earlier if necessary).
  • Service charges will be adjusted once a year to reflect changing staff and hardware costs. These will be advertised in the Lent Term for the next financial year.


Last updated: 26th October 2019