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Getting Support and Training for AWS

Support and training arrangements during the initial launch period of AWS from UIS are outlined below. These arrangements will be reviewed and may be adjusted during 2020 as the service matures. 

Online guides

The Amazon Web Services Information Package provides a useful introduction and overview of AWS. The AWS Knowledge Centre is the best resource for understanding different aspects of AWS. To get started with AWS we strongly recommend that you familiarise yourself with the following:

The Amazon Web Services Information Package provides a useful introduction and overview of AWS. 

Support from UIS

UIS provides support relating to the framework agreement for the provision of AWS and any problems you may encounter requesting an AWS Organization. Please contact the  with any questions relating to these areas. Depending on the nature of your enquiry, it may be necessary to escalate some requests to Amazon for action/resolution. 

Support from AWS 

Amazon provides support for any technical questions relating to the use of AWS. In addition to the AWS Knowledge Centre AWS provides "AWS Office Hours" for University of Cambridge institutional users every Monday between 11:00 BST and 12:00 BST. This is a live online event you can join in your web browser during the advertised time. 

UIS' framework agreement includes AWS basic support package. AWS also offer a range of premium support packages which may be purchased through your AWS Organization. 


A range of online training options are available to you:


No Cost AWS Training pathway for Researchers and supporting IT Staff

A series of free courses provided by AWS which address areas most relevant to research teams and the IT staff supporting them. 

AWS Educate

The University has an institutional membership of AWS Educate which can be used by any member of staff or any current student with a [CRSid] address. Further details, including pricing information, are available on a dedicated set of pages.

AWS provide regular online demonstration sessions. Please contact to request an invitation to attend a demonstration. 

AWS Technical and Cloud Practitioner Essentials

Available free of charge on a first come, first served basis on the following dates. Online signup in advance required:

AWS Technical Essentials


AWS Cloud Practitioner Essentials


AWS Technical Essentials


To sign up choose the 'Amazon use Amazon account, not AWS' on the sign-in page. AWS Technical Essentials is regularly run online, please contact the University's for future dates which may not yet be advertised. 

LinkedIn Learning

LinkedIn Learning will be launched by UIS in the next few weeks. A range of courses will be available through LinkedIn Learning.

A Cloud Guru

The University has negotiated preferential pricing for selected A CloudGuru courses including AWS. The following courses are recommended starting points:

Please contact the University's for details and pricing information.

AWS Certification Courses

These are available as:

  • Free online courses
  • Charged-for classroom based courses 
  • Certification only exams

Schedule of forthcoming courses April to June 2020. Further details are available in the AWS Training and Certification portal.

If there is sufficient demand UIS may be able to assist in arranging dedicated training sessions from an approved supplier. Please contact for further details.



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