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Institution Support Service Agreement

Information Services offers an Institution Support Service which can be contracted on an hourly or daily rate, either on an on-going contractual basis or as one-off.

The Institution Support Service may be beneficial in many situations:

  • Smaller institutions who are unable to afford a full time Computer Officer and can not easily contract for a few hours or a day per week.
  • Larger institutions who would welcome greater integration with UIS.
  • Holiday or illness cover, particularly for institutions who have a sole computer officer with the concomitant lack of back-up.
  • Maternity leave cover.
  • Specialist Support for research groups within an institution.
  • Supported network.

This service covers a wide variety of expertise including Windows and Mac desktop and server support,  and supported network.

Institution Support charges are based on the standard UIS rates. Colleges and other non-university institutions will also incur VAT at the standard rate.

Institutions subscribing to this service on an on-going basis are also eligible for additional services, such as server hosting and backup arrangements,  at cost-recovery rates.

For more information on this service, or to discuss possible requirements please contact 

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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