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Institution Support Service (ISS) federated desktop

Institutions who are covered by an Institution Support Service agreement  are entitled to subscribe to desktop imaging. It is charged for at cost-recovery rates (which are reviewed annually by UIS and are subject to VAT where applicable). The following are available:

  • Preconfigured Windows 7* and Office 2013* automatic installation.
  • Preconfigured Mac Mavericks (10.9) and Office 2011* automatic installation.

*CALs and Licences to be purchased by Institution.

For more information on this service, or to discuss possible requirements please contact

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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RSS Feed Latest news

All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

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