Help and support is available form general and specialised service desks, and also in the form of consultancy from specialist staff. Training may be via bookable taught courses or self-service courses. Support for Institutions is via relationship managers, may be bought-in from the UIS or may be available online.
Service desks
There is a main, general service desk for staff and students, located at the Roger Needham Building (West Cambridge site), which is open for walk-in visits. There are specialist service desks that staff and students will be referred to these if their query to the main service desk warrants it, or they can contact the specialist service desk direct.
- Full details on opening hours and means of contact are available.
- Main UIS service desk terms and conditions, and policies.
Support
Support and consultancy is available from the following:
IT training
- Instructor-led courses
- Online training courses
- Self-paced learning library
- Professional certification courses
- Eligibility criteria
- Course charges
- How to book
- University training administration
- Download course materials