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Introduction to Hermes webmail

Note to new students arriving in 2018

New students arriving in 2018 will have a Microsoft Exchange Online email account rather than Hermes. You can access this via the Outlook Web App.

What is Hermes webmail?

Hermes webmail allows you to access your email using a web browser, making it is accessible from an Internet-connected system anywhere in the world. Some years ago we updated Hermes webmail - some older users can access the old version from the log-in page at https://webmail.hermes.cam.ac.uk. Both systems have inline help text.

Why use Hermes webmail?

Various administrative tasks to do with your Hermes account require you to use Webmail, for instance: changing passwords, setting up mail forwarding, central spam filtering or vacation messages. However, for reading and sending mail you can choose between using an email program (for example Outlook, Apple Mail, Thunderbird) to read your mail, or using webmail for everything. You can switch back and forth freely between different methods; provided your mail program uses IMAP and not POP, which almost all can do, all the same mail folders are available whichever method you use. Note that your personal Webmail addressbook is separate from any personal addressbook you use with an email program, though the University addressbook (Lookup) is available to both.

Advantages

  • Can be used from any reasonably modern web browser anywhere in the world;
  • Used in any case for changing passwords, forwarding or filtering mail, or setting up vacation messages;

Starting up Hermes Webmail

  • Start up your web browser and go to https://webmail.hermes.cam.ac.uk/
  • A login page is displayed asking you for your user identifier and Hermes password. Fill these in and select Login.
  • You can, if you choose, login using your Raven password. To do this select the Login using Raven link to the right of the Username box.
  • Once you have logged in you will see the Mail screen, with the messages in your Inbox listed. Help is available by selecting the Help icon.

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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