skip to primary navigationskip to content
 

Apple Mail

Settings for using Hermes with Apple Mail on OS 10.7 and above.

The instructions on this page are for MacOS 10.7 and above. If you are using MacOS 10.6 and earlier there are also instructions.

  1. Download the Hermes Connection Profile
  2. Double click the file if required to open it. Some browsers may be configured to automatically open downloaded files
  3. You can choose Show Profile to see all the details. Then select Continue
  4. Fill in the fields:
    • Email address - CRSid@cam.ac.uk for example spqr1@cam.ac.uk
    • Full Name - The name you want your email addresses seen to come from, for example S.P.Q. Roberts
    • Incoming User Name - your CRSid, e.g. spqr1
    • Outgoing User Name - leave blank
    • Password - Your UIS or Hermes password
  5. Select Install
  6. Close System Preferences
  7. Open Mail and you should see your Hermes mail account listed.

If you access your Hermes email from multiple devices it's important that folders used for storing sent email, draft and deleted emails are consistently configured. There are no conventions on naming mailboxes so Apple Mail uses its own, as do other email clients e.g. Thunderbird. If not kept in sync then issues may arise with searching or email stored in unexpected locations.

For reference, Hermes Webmail uses the following as the defaults:

FunctionFolder name
Drafts Drafts
Sent sent-mail
Junk spam
Deleted Items Trash

To change where Mail keeps email select the desired location in the list of mailboxes and then choose the corresponding type from Mailbox > Use This Mailbox for.... For example to use a mailbox called sent-mail to store sent emails:

  1. If the list of mailboxes is not open then highlight your CRSid@cam.ac.uk heading in the list and select Show
  2. Select sent-mail in the list and navigate to Mailbox > Use This Mailbox For > Sent Mailbox
  3. Repeat with other mailboxes as required.

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

View all news