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IT Help and Support

University Information Services
 

If you are over quota and trying to delete messages, you may find that moving messages to the Trash folder fails and you see the error message: "No free disk space. Use SHIFT+DEL to delete messages immediately bypassing the Trash folder". This is because, as a first step in the process, the message is copied to your Trash folder before it is removed from your Inbox.

To resolve this, you can go to your Trash folder and empty it of any messages already in it. Check that the folder really is empty! That may free up enough space to allow you to delete messages from Inbox, go to Trash folder and empty it.

If not, you can delete messages permanently, bypassing the Trash folder, as the error message suggests by selecting them, holding down the SHIFT key and then either pressing DELETE or clicking the delete icon in Hermes webmail.

 

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Latest news

Changes to the way you log in to Qualtrics from 28 June

18 June 2021

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June . When you log in, use your username with the format crsid@cam.ac.uk , and your Raven password. If your current Qualtrics username is not in the format crsid@cam.ac.uk , please let us know and we can guide you through the...

University Wireless Service essential maintenance schedule June–July 2021

18 June 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.