skip to primary navigationskip to content
 

Hermes Webmail - deleting messages when you are over quota

If you are over quota and trying to delete messages, you may find that moving messages to the Trash folder fails and you see the error message: "No free disk space. Use SHIFT+DEL to delete messages immediately bypassing the Trash folder". This is because, as a first step in the process, the message is copied to your Trash folder before it is removed from your Inbox.

To resolve this, you can go to your Trash folder and empty it of any messages already in it. Check that the folder really is empty! That may free up enough space to allow you to delete messages from Inbox, go to Trash folder and empty it.

If not, you can delete messages permanently, bypassing the Trash folder, as the error message suggests by selecting them, holding down the SHIFT key and then either pressing DELETE or clicking the delete icon in Hermes webmail.

 

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

University Map coverage expanded

Nov 20, 2020

The UIS map team have recently completed work on increasing the coverage of the University Map. They have also updated the search index and improved the underlying system that compiles and displays the map.

TechLink Community programme and updates: October 2020

Oct 29, 2020

More than 100 TechLink members registered to join UIS Director, Prof. Ian Leslie's online TechLink Community event on Tuesday 20 October.

View all news