skip to primary navigationskip to content
 

Hermes Webmail - deleting messages when you are over quota

If you are over quota and trying to delete messages, you may find that moving messages to the Trash folder fails and you see the error message: "No free disk space. Use SHIFT+DEL to delete messages immediately bypassing the Trash folder". This is because, as a first step in the process, the message is copied to your Trash folder before it is removed from your Inbox.

To resolve this, you can go to your Trash folder and empty it of any messages already in it. Check that the folder really is empty! That may free up enough space to allow you to delete messages from Inbox, go to Trash folder and empty it.

If not, you can delete messages permanently, bypassing the Trash folder, as the error message suggests by selecting them, holding down the SHIFT key and then either pressing DELETE or clicking the delete icon in Hermes webmail.

 

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Bug in iOS 14 and iPadOS 14 that affects new VPN configurations

Sep 16, 2020

The latest release of Apple's iPad and iPhone operating systems, due out today, has a bug that requires users to follow a different process when setting up a new VPN configuration. It doesn’t affect existing configurations.

AirGroup functionality expanded on University Wireless Service

Sep 15, 2020

We’ve expanded AirGroup functionality on the University Wireless Service. AirGroup enables personal devices to discover and communicate with each other via Wi-Fi – for example, it allows you to use Airplay from your mobile devices to your Apple TV.

View all news