skip to content

IT Help and Support

University Information Services
 

Last updated: August 2014

Your mail folders on Hermes (including your INBOX and any folders where you store mail that you have received or sent) all occupy filespace on the system. There is a limit (quota) to the total space you are allowed to use and you will be warned if you get close to your quota. Mail sent to you when your quota is all used up will be returned to the sender.

To check how much filespace you are using:

Hermes Webmail

  • Use a web browser to go to https://webmail.hermes.cam.ac.uk/ and login
  • At the bottom of the Mail screen are two icons. The right-hand one is a pie-chart icon that shows what percentage of your quota you have used.
  • If you need to check the individual sizes of your mail folders select Settings then Folders then select the folder you want to check and the Click to get folder size link.
  • Remember to click on the Logout button when you have finished using Hermes.

Old Hermes Webmail

  • Use a web browser to go to https://old-webmail.hermes.cam.ac.uk/ and login
  • Select Manage and then Check Quota. You will see something like:-
    Used Limit Fraction
    File Quota: 48 1500 3.20%
    Block Quota (MBytes) 0.28 100.00 0.28%
    Mailstore Quota (MBytes) 0.93 1000.00 0.09%
  • File Quota is the number of files in the Hermes filestore 
    Block Quota is the amount of disk space used in the Hermes filestore 
    Mailstore Quota is the amount of disk space used in the Hermes mailstore 
    Warning messages are sent when an account reaches 90% and 95% of quota in either the filestore or the mailstore.
  • If you need to check the individual sizes of your mail folders select Folders then Sizes.
  • Remember to click on the Logout button when you have finished.

Note that it is not possible to check your Hermes usage via a mail user agent such as Thunderbird or Outlook.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Beware fake NHS 'Covid vaccine passport' emails

3 August 2021

We’re aware that University email accounts are currently receiving phishing emails that appear to be from the NHS encouraging people to apply for a ‘Covid vaccine passport’ or mentioning other Covid-related issues. What to do if you are suspicious of an email Don’t click on the email or any of the links. Follow the advice...

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...