skip to primary navigationskip to content
 

Why don't my Hermes secure settings in Outlook/Thunderbird work?

The email documentation makes reference to secure settings. Unfortunately there are settings in Outlook/Outlook Express and Thunderbird which also use the term secure but which are unnecessary and indeed will not work with Hermes. You need to make sure that you have not ticked one of these inadvertently. To check these:

Outlook

  1. Choose the Tools menu, select Email Accounts
  2. Under E-mail, choose View or change existing e-mail accounts, choose Next
  3. Choose the name of your email account and choose Change
  4. Make sure that Log on using Secure Password Authentication (SPA) is not ticked
  5. Close Outlook and then restart the application, this should hopefully resolve the problem

Thunderbird

  1. Choose the Tools menu, select Account Settings
  2. Under your account name choose Server Settings and make sure that Use secure authentication is not ticked
  3. Close Thunderbird and then restart the application, this should hopefully resolve the problem

Last updated: August 2016

UIS Service Desk


  Phone padded  01223 332999

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Wireless service maintenance on 13 and 19 November

Nov 12, 2019

The Wireless Service will be subject to interruption between 07:30 and 09:00 on Wednesday 13 and Tuesday 19 November while we carry out essential maintenance.

Windows 7 end-of-life countdown: 2 months to go

Nov 01, 2019

There are only 2 months left until Windows 7 reaches end of life, after which Microsoft will no longer supply security updates and bug fixes for the operating system.

View all news