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Hermes Webmail - access problems

If you are having access problems with Hermes Webmail, for example:

  • can't log in
  • can log in but can't open messages
  • can open messages but can't reply
  • unable to type in the To: or Subject: field of a new message or the Contacts box

... then clear the cache on the browser that you are using. How to do this depends on your brower, but is generally found under Preferences or Settings. Most browsers have inline help if you require it – search for "clear cache". Alternatively, we have a screencast that covers some popular browsers: 

UIS Service Desk


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A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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UIS Service Status

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RSS Feed Latest news

Wi-Fi network maintenance 07:00–09:00 Wednesday 18 September

Sep 12, 2019

The University’s wireless service will be unavailable for significant periods between 07:00 and 09:00 on Wednesday 18 September while we carry out essential maintenance work.

Wi-Fi upgrade on Tuesday 10 September between 07:00 and 09:00

Sep 09, 2019

There will be short interruptions to the wireless service on Tuesday 10 September between 07:00 and 09:00 as we implement an upgrade to the operating system. We'll do our best to minimise any disruption.

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