IT Help and Support
University Information Services
All current staff of the University may have an email account on the UIS mail system, Hermes. Your College or Department may arrange for your UIS accounts to be created before your arrival. If this is the case then you can collect the passwords for your accounts. Otherwise you may apply for an email account.
Some departments run their own mail servers and, in certain cases, it may be more appropriate for staff to have accounts on a departmental system.
Self-service portal
servicedesk@uis.cam.ac.uk
01223 332999
Service status line: (01223) 463085 Sign up for SMS/email status alerts Read major IT incident reports
A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.
Latest news
Bug in iOS 14 and iPadOS 14 that affects new VPN configurations
Sep 16, 2020The latest release of Apple's iPad and iPhone operating systems, due out today, has a bug that requires users to follow a different process when setting up a new VPN configuration. It doesn’t affect existing configurations.
AirGroup functionality expanded on University Wireless Service
Sep 15, 2020We’ve expanded AirGroup functionality on the University Wireless Service. AirGroup enables personal devices to discover and communicate with each other via Wi-Fi – for example, it allows you to use Airplay from your mobile devices to your Apple TV.
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