skip to primary navigationskip to content
 

Migrating from Hermes to Exchange Online

Students and staff from institutions participating in the University of Cambridge's Microsoft EES agreement can migrate their personal Hermes email accounts to Exchange Online.

Factors to consider before migrating

  • Please consult your College or Institution's support policy and advice before migrating.

  • This option is only for people's personal Hermes accounts, not shared mailboxes.

  • Exchange Online is known to impose certain operational limitations on connections that use the IMAP interface which Microsoft will not address. Consequently, Alpine and unaugmented Thunderbird clients (in particular) should not be used to connect to this service because there is a risk of mail loss when this protocol is used (with these or any mail client).

  • Users who need to be able to securely exchange OpenPGP-protected email should not migrate to the service, as Exchange Online is known sometimes to corrupt such messages.

  • Mailing lists whose recipients resolve to @cam addresses will not need to be changed.

  • Shared mailboxes and migrations from Exchange On Premise must be handled as part of a scheduled institutional migration plan.

  • Migration back to Hermes is technically possible, however it is not being made generally available for self-service users. Requests to reverse the process will be handled on a case-by-case basis by UIS.

Important pre-flight checks

  1. Check your eligibility >
  2. Check whether your UIS Password has been synced >

 

How to self-migrate your personal Hermes account

The migration process is easy to do yourself, using the Hermes Migration Tool. The process happens in two phases, so you can continue to use your Hermes email while your inbox is copied over in the background so there's no downtime.

Hermes migration instructions >

How to access your Exchange Online inbox

Once you have migrated your Hermes account, you can access your new Exchange Online email account either by:

Help and support

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Service migration from Hermes to Exchange Online

Jul 31, 2020

UIS is developing a detailed plan to migrate the existing users of Hermes to Exchange Online, following approval of our proposal by the email technical scrutiny panel and the ISC.

New Wi-Fi system for devices that can't connect via eduroam

Jul 23, 2020

We're releasing a new University Wireless system that will allow staff and students to connect personal devices that can't currently connect to the eduroam Wi-Fi service.

View all news