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IT Help and Support

University Information Services

Retired staff with a Hermes mailbox: The ISC is currently conducting a review of email provision for retired staff. You'll receive further direct communications about how you may be affected once this review has concluded. You don't need to take any action until then. 

Find out more


Staff and students: migrate your mailbox from Hermes to Microsoft Exchange Online

Students and staff from institutions participating in the University of Cambridge's Microsoft EES agreement can migrate their personal Hermes email accounts to Exchange Online. If you're not sure whether this applies to you, speak to your local IT support staff.

The migration process is easy to do yourself, using the Hermes Migration Tool. Start here:

Migrate Hermes to Exchange Online >


Exchange Online for alumni (

If you're a student of the University and graduated from summer 2018 onwards, you're entitled to an email address with an Exchange Online mailbox. CUDAR will email you further details about this.

To migrate your email account to your Alumni Exchange Online email account, follow these instructions:

Migrate Exchange Online to Alumni Exchange Online >

If you still have a Hermes mailbox, follow the instructions here:

Migrate Hermes to Alumni Exchange Online >


Information for IT staff: bulk migrating your institution to Exchange Online

As part of the Hermes decommissioning project, UIS is starting to make contact with institutions to plan their migration to an alternative email service. See:

Further information for IT staff: planning your institution's migration

Hermes migration stats

As of 20 July 2021

Exchange Online mailboxes
Personal mailboxes 76,442
Shared mailboxes 3,751
Hermes mailboxes to be migrated
Hermes accounts 20,397
Mailbox migration stats
Self-migrations by users 8,294
Bulk mailbox migrations 1,764