skip to content

IT Help and Support

University Information Services

How to set up the Outlook email client to connect to your University of Cambridge Exchange Online mailbox on your PC, Mac or mobile device.

Logging in to your University Microsoft account

Whenever you are asked to log in to your University Microsoft account, use these credentials:

  • Email address = (Alumni should use
  • Account type = "Work or School account"
  • Password = Raven password


1. Get the Microsoft Outlook email client

Outlook for PC and Mac

Download and install Microsoft 365 or Office 2019 on a PC or Mac

Outlook for mobile devices

  • Download the Outlook app directly from the App Store (iOS devices) or Google Play (Android devices), or


2. Set up Outlook to connect to your University Exchange Online mailbox

See Microsoft's instructions: Add an email account to Outlook



UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...