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Local support on the day after your Exchange Online migration

At larger UAS offices, we will have UIS/local IT staff on site to help you with any troubleshooting from 9am the morning after your migration, for one day.

 

On-site migration support (the day after migration only)

Division/location

Date

Room

Development and Alumni Relations (CUDAR) Tues, 11 Dec Great Ouse Meeting Room
(from 08:30)
The Isaac Newton Trust Tues, 11 Dec Office
Finance Division Tues, 22 Jan
Investment Office Tues, 22 Jan

 

Ongoing migration support via the UAS Service Desk

Please contact the UAS Service Desk:

How to check the status of your support request

     Please don't call or email the UAS Service Desk to chase your tickets – it creates additional work that sidetracks us from dealing with the your support request!

If you have raised a ticket, please be reassured that we haven’t forgotten you; we just haven’t been able to get to you yet. You can use our self-service system to see the current status of your open tickets:

  1. Find the email receipt for your support ticket, e.g.:

    From: Service Desk
    Subject: Incident# XXXXXX, Re: <your subject>

  2. Click the link at the foot of the email to open the ticket, e.g.:

    Open Incident in Self Service (Raven account required):
    http://uniofcam.saasiteu.com//Login.aspx?Scope=SelfService&role=SelfService&CommandId=OpenMyItem&ItemType=Incident&ItemId=XXXXXXX...