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UAS staff and institutional users

Additional guides for UAS staff, and users whose Institution has migrated to Exchange Online

How to configure Outlook for Exchange Online – for UAS staff

This guide is for UAS adminstrative staff using standard desktop computers, laptops and remote access, who log on to the Administrative Computing Network (ACN). It is split in to two sections, depending on working practices and requirements. The first section, How to configure Outlook for Exchange Online using a network account, is for users in a normal office environment who are connected directly to the network. The second section, How to configure Outlook on a laptop using a local account, is specifically for laptop users who log on to their laptop using a local account that has been set up for them, rather than their usual network login. Laptop users will need to be connected to the ACN in their office or via the Remote Access Service in order to complete this configuration process.

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How to add shared Exchange Online mailboxes and folders into Outlook

Although Exchange Online is supposed to automatically add any shared Exchange Online resources (shared mailboxes and personal email archive folders) back into Outlook after you migrate, we have noticed that this doesn't always happen. If you are missing a shared mailbox or personal email archive folder, follow these instructions to add it back in as an additional account in Outlook.

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How to add shared Exchange On-Premise mailboxes to Outlook after migration to Exchange Online as a separate account

It is possible to access shared mailboxes on Exchange On-Premise, provided that you have Full Access to the mailbox with your original domain logon account [e.g. internal\CRSid for the ACN]. The process requires you to add the shared mailboxes as additional accounts to your Outlook client:

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How to quickly access shared Exchange On-Premise mailboxes after migration to Exchange Online using a web browser

It is possible to access shared mailboxes still on Exchange On-Premise (i.e. not yet migrated to Exchange Online) using a web browser, provided that you have Full Access to the mailbox using your original ACN account.

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How to access a shared mailbox that has been migrated to Exchange Online if you have not yet migrated

During the ACN migration phase, you may find that a shared mailbox you use has been migrated to Exchange Online before you have (i.e. you are still using the old ACN email service on Exchange On Premise). These instructions explain how you can get to the migrated Exchange Online shared mailbox until you are migrated, too.

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