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Set up Outlook in Windows 10 (first time use)

These instructions will help you to manually create a new Exchange Online profile in Outlook on your Windows 10 PC. Use these instructions when setting-up Outlook to connect to your Cambridge email account for the first time. Note: there is also a set-up wizard available to do this for you (see link below).

See also: Email set-up wizard: Outlook in Windows 10 (for first time set-up)

Before you start: If you have never done so, sync your UIS Password to the Blue Active Directory by running through the Change Password procedure using the UIS Password Management application at You can keep using your current password – the important part is that you run through the process one time only in order to trigger the sync with Blue, and then onwards to Azure, Microsoft’s Active Directory which ultimately controls your access to Exchange Online services. It may take up to 3 hours for your password to sync to Azure. You can’t complete the Exchange Online configuration until your UIS Password has synced with Azure, and will get error messages when you try to log in. These errors will stop once your password has synced.


  1. Open Outlook.

  2. Enter a Profile Name for the new profile you are about to create (e.g. your email address), and click OK:


  3. Enter your email address and click Connect:


    Outlook will try to connect to your mailbox:


  4. Enter your email password and click OK:


  5. Click OK when the setup is complete...


  6. ...and after a short pause while your email and calendar syncs, you should see your mailbox and its contents: