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Set up Outlook in Windows 10 (first time use)

These instructions will help you to manually create a new Exchange Online profile in Outlook on your Windows 10 PC. Use these instructions when setting-up Outlook to connect to your Cambridge email account for the first time. Note: there is also a set-up wizard available to do this for you (see link below).

See also: Email set-up wizard: Outlook in Windows 10 (for first time set-up)

Before you start

If you haven't done so before, sync your Raven password to the Blue Active Directory by changing your password on the Raven password management site. You can 'change' it to your current password if you want to keep using it – the important part is that you run through the process to trigger the synchronisation process. It may take up to 3 hours for the synchronisation to take effect.


  1. Open Outlook.

  2. Enter a Profile Name for the new profile you are about to create (e.g. your email address), and click OK:


  3. Enter your email address and click Connect:


    Outlook will try to connect to your mailbox:


  4. Enter your email password and click OK:


  5. Click OK when the setup is complete...


  6. ...and after a short pause while your email and calendar syncs, you should see your mailbox and its contents: