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Set up Mail in Mac OS X 10.9 and 10.10 (Mavericks and Yosemite)

How to set up your Exchange Online account in Apple's native Mail application, in Mac OS X 10.9 (Mavericks) and 10.10 (Yosemite). Note that there is also a set-up wizard to do this for you automatically – see the Email Set-up Wizards section (link at foot of this page).

This information is also available in PDF format >

Before you start

If you haven't done so before, sync your Raven password to the Blue Active Directory by changing your password on the Raven password management site. You can 'change' it to your current password if you want to keep using it – the important part is that you run through the process to trigger the synchronisation process. It may take up to 3 hours for the synchronisation to take effect.

During the following set-up process, you might see an alert window asking you to agree to remote administration of some security features on your device. This ability is included in Exchange Online by default. We've decided not to use it, so it isn't enabled. However, we can't remove it, so you'll still need to click 'OK' to agree to the feature.


  1. Open the Mail application.

  2. Mail > Add Account...


  3. Choose Exchange and click Continue:


  4. Fill in your Name.
    Your Email Address is your
    Your Password is your UIS Password.
    Click Continue:


  5. Enter a Description for your new mailbox (it says it's optional, but it's not).
    Your User Name will be auto-filled with your CRSid, but you will need to add the ''
    Set the Server Address to, and click Continue:


  6. When Mail has connected the Exchange server, you will have the chance to choose which apps you would like to use with your new account. Mail is selected by default, but to get most benefit from switching to Exchange Online you may want to  include Contacts and Calendar, too.

    Click Done to finish:


  7. You will now see your new Exchange mailbox listed (called what you typed into the optional Description field in step 5) in your Mail window: