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Set up Apple Mail on an iOS 11.x device (iPad, iPhone)

Instructions for manually adding your Exchange Online account to an iOS device. Note that there is a set-up wizard available to do this for you automatically – see the Email Set-up Wizards section (link at foot of this page).

Before you start

If you haven't done so before, sync your Raven password to the Blue Active Directory by changing your password on the Raven password management site. You can 'change' it to your current password if you want to keep using it – the important part is that you run through the process to trigger the synchronisation process. It may take up to 3 hours for the synchronisation to take effect.

During the following set-up process, you might see an alert window asking you to agree to remote administration of some security features on your device. This ability is included in Exchange Online by default. We've decided not to use it, so it isn't enabled. However, we can't remove it, so you'll still need to click 'OK' to agree to the feature.


  1. If you are setting up Mail on your device for the first time, skip to Step 4, otherwise, tap the Settings icon.

  2. Scroll down and tap Accounts & Passwords:


  3. Tap Add Account:


  4. Tap the Exchange logo:


  5. Enter your Email as your address and a Description (e.g. 'Exchange'):


  6. Tap Sign In:


  7. Tap Work or School Account:


  8. Enter your email address and UIS Password and tap the Sign In button to log in:


  9. Choose whether or not to save your password:


  10. Review the account permssions (click Show more to expand the details) and tap the Accept button to continue:


  11. You will be logged in to your Exchange Online account, and can now choose which apps you want to sync with your account. Tap Save.


  12. Return to your Home screen and tap the Mail icon.
    You will now see your Exchange Online account has been added, and it will start syncing your mailbox, e.g.:


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Email set-up wizards