skip to primary navigationskip to content

Set up Apple Mail on an iOS 11.x device (iPad, iPhone)

Instructions for manually adding your Exchange Online account to an iOS device. Note that there is a set-up wizard available to do this for you automatically – see the Email Set-up Wizards section (link at foot of this page).

Before you start: If you have never done so, sync your UIS Password to the Blue Active Directory by running through the Change Password procedure using the UIS Password Management application at You can keep using your current password – the important part is that you run through the process one time only in order to trigger the sync with Blue, and then onwards to Azure, Microsoft’s Active Directory which ultimately controls your access to Exchange Online services. It may take up to 3 hours for your password to sync to Azure. You can’t complete the Exchange Online configuration until your UIS Password has synced with Azure, and will get error messages when you try to log in. These errors will stop once your password has synced.


  1. If you are setting up Mail on your device for the first time, skip to Step 4, otherwise, tap the Settings icon.

  2. Scroll down and tap Accounts & Passwords:


  3. Tap Add Account:


  4. Tap the Exchange logo:


  5. Enter your Email as your address and a Description (e.g. 'Exchange'):


  6. Tap Sign In:


  7. Tap Work or School Account:


  8. Enter your email address and UIS Password and tap the Sign In button to log in:


  9. Choose whether or not to save your password:


  10. Review the account permssions (click Show more to expand the details) and tap the Accept button to continue:


  11. You will be logged in to your Exchange Online account, and can now choose which apps you want to sync with your account. Tap Save.


  12. Return to your Home screen and tap the Mail icon.
    You will now see your Exchange Online account has been added, and it will start syncing your mailbox, e.g.:


Related content
Email set-up wizards