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Set up Apple Mail on an iOS 10.x device (iPad, iPhone)

Instructions for manually adding your Exchange Online account to an iOS device. Note that there is a set-up wizard available to do this for you automatically – see the Email Set-up Wizards section (link at foot of this page).

This information is also available in PDF format >

Before you start

If you haven't done so before, sync your Raven password to the Blue Active Directory by changing your password on the Raven password management site. You can 'change' it to your current password if you want to keep using it – the important part is that you run through the process to trigger the synchronisation process. It may take up to 3 hours for the synchronisation to take effect.

During the following set-up process, you might see an alert window asking you to agree to remote administration of some security features on your device. This ability is included in Exchange Online by default. We've decided not to use it, so it isn't enabled. However, we can't remove it, so you'll still need to click 'OK' to agree to the feature.


  1. Tap the Settings icon:
    Note: if you are setting up a new mobile device for the first time, tap the Mail icon on the Home screen, and skip to step 4 below.

  2. Scroll down, and tap the Mail icon:


  3. Tap Add Account:


  4. Tap the Exchange logo:


  5. Enter your as your Username and tap Next:

  6. Enter your Email, using your address.
    Enter your Password. Use your UIS Password.
    Enter a Description to distinguish this account from any others you have on your device, (e.g. 'Exchange mailbox'):
    Tap Next:


  7. Enter your Username, which is your
    Enter the Server as
    It implies that filling in the Server information is optional, but in reality, the verification process will fail if you do not enter it, and you will be prompted to enter it before you can proceed.


    Tap Next.
    Your account will now be verified. When the process ends, tap Save.

  8. You can choose which apps you want to sync with your Exchange Online account. By default, Mail, Contacts, Calendars and Reminders are set to on. Turn off any apps you don’t want to sync with your Exchange Online account by swiping the green toggle switch to the left.

    Tap Save: