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Set up Apple Mail in Mac OS X 10.11 (El Capitan)

How to set up your Exchange Online account in Apple's native Mail application, in Mac OS X 10.11 (El Capitan). Note that there is also a set-up wizard available to do this for you – see the Email Set-up Wizards section (link at foot of this page).

This information is also available in PDF format >

Before you start

If you haven't done so before, sync your Raven password to the Blue Active Directory by changing your password on the Raven password management site. You can 'change' it to your current password if you want to keep using it – the important part is that you run through the process to trigger the synchronisation process. It may take up to 3 hours for the synchronisation to take effect.

During the following set-up process, you might see an alert window asking you to agree to remote administration of some security features on your device. This ability is included in Exchange Online by default. We've decided not to use it, so it isn't enabled. However, we can't remove it, so you'll still need to click 'OK' to agree to the feature.


  1. Open the Mail application.

  2. Mail > Add Account...    


  3. Choose Exchange and click Continue:


  4. Fill in your Name.
    Your Email Address is your
    Your Password is your UIS Password.
    Click Sign In:


  5. This will generate an error alert:


    You will need to add the server information, and complete the other fields, as follows:
    The Email Address will be auto-filled with your address, but you will need to add your User Name (
    Set both the Internal and External URL to
    Click Sign In:


  6.  When Mail has connected the Exchange server, you will have the chance to choose which apps you would like to use with your new account.
    Click Done to finish:


  7. You will now see your new Exchange mailbox listed in your Mail window:


  8. To edit the display name of your new Exchange Online account, go to Mail > Accounts.

  9. Click the new mailbox name to select it, and click the Details button to open the editing dialog box:


  10. Enter a Description (e.g. Exchange) which will be used as the display name for your mailbox.
    Click OK to save: