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You must been given access to the mailbox before you can add it to Outlook. 

You can be given access by:

  • your local mail manager using
  • the service desk with the authorisation of your line manager or someone who already has access

If you're unsure who your local mail managers are, please contact the service desk. 

If you add the mailbox into Outlook without having access, you won’t be able to see the folders properly, and will have to remove and re-add it once access is granted.  

Once access is given, it normally takes up to 30 minutes to become active.  


How to add a shared mailbox in Outlook 

After you've been given access, you need to:

  1. open Outlook   
  2. select ‘File’  
  3. select ‘Add Account’  
  4. enter the mailbox's name  in 'Your Name'
  5. in 'Email Address', enter the mailbox's email address (do not enter the password yet)  
  6. select 'Next >'  
  7. change the email address to your  
  8. put in your Raven password 
  9. select ‘Sign in’ 
  10. verify your identity, if requested 
  11. tick 'Remember my credentials' if asked. (You will now see 3 green check-marks. If you need to add another mailbox, click 'Add another account...' and repeat the relevant steps. Otherwise, continue)  
  12. select 'Finish'  
  13. select ‘OK’  
  14. restart Outlook  

  You should see the change appear in the left-hand pane once Outlook is restarted. 




UIS Service Desk

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