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Google FAQs

The following is an aim to provide information on commonly experienced issues or questions raised concerning G Suite

Where is the data on my Google Drive stored, and are there any data security issues I need to be aware of?

Google does not guarantee to store your data in the UK or EU. If you are concerned about the sorts of data it is safe to store on your University Google Drive, see the University's guidance:

Google Data Security Guidance


When I try to access a Google document or form why does it tell me I need permission and that the form/document can only be viewed by users in their owner’s organisation?

You may see this message in one of three circumstances:

  1. You are logged into your account and have clicked a document not shared with your account:

    You will need to ask the document author for permission.

  2. You are logged into a non-University Google account in the web browser: 

    Either log into your account or ask the author to share the document with your non account;

  3. You have opened a Google service (e.g. purchasing Google Drive storage), but used your email address as the contact address for the account:

    If you have used your @cam email to set up a personal Google account, Google regards your personal account as being different from your University-provided G Suite account. When a document is shared within the domain, your personal account is not (for G Suite purposes) regarded as part of it.

    You must separate any personally purchased Google services from your email address and associate them with a personal email address instead, so that when you log in with your email address, you are given access to the University-provided G Suite service.


Will I lose access to my G Suite account when I leave the University?

Yes – your University-provided G Suite account will no longer be available to you after you have left the University. We recommend you download any data you wish to keep before you leave. You can find information on how to export and download data from G Suite apps on Google's help pages.