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How do I stop Windows (Vista) Mail from putting genuine email into the Junk Email folder?

Windows Mail: Junk Email and Phishing Filter

The Windows Mail Junk Email Filter is designed to catch obvious unsolicited email messages, also known as Spam and move them to a special Junk email folder. The phishing filter will also move messages to the Junk Email folder if it suspects phishing. If you are using Hermes with Windows Mail, Hermes has a spam filtering facility that will run in addition to the Junk Email Filter in Windows Mail. The default settings in the Windows Mail Junk E-Mail and Phishing Filter can be a trifle drastic and consequently the Junk Email folder should be routinely checked for safe messages. There are two main ways of dealing with this:

Add a Sender to the Safe Senders List

  1. Select a message from the sender that you want to add to the Safe Senders list
  2. Click the Message menu, choose Junk E-mail, and then do one of the following:
    • To allow all future messages from that specific sender, click Add Sender to Safe Senders List
    • To allow all messages from any sender whose domain name is the same as the sender's, click Add Sender's Domain ( to Safe Senders List

NB: The Safe Senders list and the Blocked Senders list can be found under Tools, Junk E-mail Options, Safe Senders tab or the Blocked Senders tab.

Change the Junk E-mail Protection Level

If you are routinely getting far too many genuine messages in your Junk E-mail folder then consider changing the filtering level.

  1. Click on the Tools menu, Junk E-mail Options
  2. Initially choose Low and if that does not prove to be suitable choose No Automatic Filtering (Windows Mail will continue to block messages from domain names and email addresses on your Blocked Senders list but will not do any automatic filtering for you)


Last updated: August 2016