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Network status and fault reporting

Current network status

The status of network services can be seen in several places:

  • The UIS IT Service Status page provides information on our key IT services. You can also check their current status by calling 01223 463085 and listening to an automated recording, or sign up to receive SMS, email or pager notifications when a service status changes via our subscription page.
  • UIS's @UniCamIT Twitter feed provides information on major network service disruption and gives advance notice of planned engineering service downtime.
  • CUDN network status indicates the status of various parts of the CUDN and some of the networks accessible from it. The information is primariliy aimed at IT staff.

Reporting a network fault

If you are a member of staff or a student, and you are experiencing difficulties with network connectivity, you should first contact your local IT staff in your department or college for advice.

If they are not available, then please contact the UIS Service Desk.

If you are an IT officer and have identified a fault with a UIS network service, then please contact the UIS Service Desk.

Please note that the network is not supported outside of office hours, but if a serious problem occurs, you can report the issue by leaving a message on the out-of-hours network fault number (0300 123 1164), giving as much detail as possible. The UIS will address the fault when staff become available on the next working day.
 

Scheduled maintenance and vulnerable periods

Please note that there are vulnerable periods that are used for essential maintenance and development work of network infrastructure. During these times network services may be interrupted, partially or fully. Vulnerable periods are listed in the UIS Service Schedule.
The UIS News Service also gives advance notice of planned engineering work and also provides news and information about major network service disruption.
UIS's @UniCamIT Twitter feed also gives advance notice of planned engineering service downtime. This information is also available via the UIS IT Service Status page.

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

Other IT service desks