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IT Help and Support

University Information Services
 

What is delegated access 

This allows you to manage your devices without having to contact UIS Service Desk.

It enables you to:

  • see live data for your institutions’ UMD devices (devices need to have checked in within the last 90 days)
  • check your device’s compliance 
  • check software installations  
  • re-image devices 
  • mange reporting 
  • use Microsoft Remote Help 
  • administrative rights on your institutions’ UMD devices

How to get it 

Contact the Service Desk with a list of:

  • service tags (not asset tags) of all your UMD devices 
  • CRSids of users who required delegated access to Windows UMD devices

 

How to use it 

After receiving your service tags and CRSids, UIS will organise training for you and your team. This will be a 30-minute interactive session. 

Training

Videos are available to help you use Intune, Microsoft's cloud-based endpoint management tool, which UMD uses.

Get help  

If you have any queries, contact the UIS service desk.