skip to content
 

Web browser access to the University Managed Desktop on an Android device isn't currently compatible. It is therefore compulsory users first install the Citrix Workspace Application for access.
 

Minimum requirements and compatibility

See full details: Prerequisites to install Citrix Workspace app for Android

Install mobile app

Operating system

  • Android versions 7.x, 8.x, 9.x. and 10.x

Hardware

  • iPhone 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, 11, 12 and 12 Pro
  • A working network or Internet connection to connect to servers
  • A Google Play Store Account (to download and install Citrix Workspace App)
  • A Raven user account

 

Installing the Citrix Workspace Application:

Prerequisites:

  • Android Phone or Tablet (Version 7.0 Nougat)
  • A Google Play Store Account (to download and install Citrix Workspace App)
  • A Raven user account 

 1.  Click on the below icon to automatically navigate to Citrix Workspace App on the Google Play Store.

 2.  Once open, select "Install" to start the download, then "Open" once installed.

    

3. You will now be presented with three permission screens. These are pivotal to allow Citrix Workspace access your Android devices camera, mic and storage to allow you to use within the University Managed Desktop, so click "Allow" to accept.

 4. Once allowed the below screen will be presented, select "Get Started" to begin the configuration. 

5.  Under the "Welcome" screen, in the url field, enter the university's store url "anywhere.cam.ac.uk" (minus speech marks). 

Next toggle "Add account type as Web interface" to on, as seen below. 

6. On the "Citrix Workspace" screen, select the "Employee Users" sign in.

 

7.  Next enter yours CRSid (e.g. xx232) and Raven Password into the "Citrix Gateway" Log on screen.

 

8. You will now be logged into the Citrix Workspace App. From here you can access applications you have permission too, as well as the University Managed Desktop.

  

9. Selecting the "University Managed Desktop" icon seen above, will automatically open your personal virtual UMD pc. 

The University Managed Desktop   

By selecting the down arrow on the top of screen, users are presented with a number of citrix options, including the X which closes the UMD. 

Navigation Icons

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Beware fake NHS 'Covid vaccine passport' emails

3 August 2021

We’re aware that University email accounts are currently receiving phishing emails that appear to be from the NHS encouraging people to apply for a ‘Covid vaccine passport’ or mentioning other Covid-related issues. What to do if you are suspicious of an email Don’t click on the email or any of the links. Follow the advice...

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...