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What is the macOS desktop component of the University Managed Desktop (UMD) Service?

This is one component of the wider UMD service.

The aim of this service is to provide a service suitable for a number of use cases such Open Access Areas, staff one to one deployments of laptops or iMacs.

What are the benefits?

  • Use of Raven password (as used by Office 365 and others) simplifies the user experience.
  • Integration with Blue AD and IFS.
  • Improved security of both hardware and software.
  • Apps and configuration such as printers, network shares can be applied automatically.
  • Significantly decreases the need for on-site support for users with the associated delays.
  • Remote Support options improved.
  • Uses current best practices and technologies for managing Apple devices to simplify deployment and configuration. 
  • Self Service portal allows users to install applications, printers and remedial tools from a curated portal without requiring admin rights.
  • Disk encryption can be enforced.
  • Admin rights to the device can be delegated.
  • Device remains managed on virtually any network.
  • System updates can be automatically updated or delegated to user control.
  • Devices that have been lost or stolen remain under management and can be locked/wiped remotely.
  • Site IT staff have oversight of their devices though the management tools.

Technologies

Uses Apple Enterprise functionality comprising:

  • Mobile Device Management (MDM)
  • Device Enrolment (DEP)
  • Volume Purchasing (VPP)

In conjunction with Jamf Pro, the current leader in Apple device management.

How do I access it?

Chargeable service at institutional level of £10/device/month with a one-off setup fee.

Supported Hardware

Supported hardware must meet these requirements:

  • Support current and one previous version of macOS
  • Available in University of Cambridge Device Enrolment Pool

How do I get help?

Coming soon.

Contact point for enquiries

 

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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