skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge


DS-Remote FAQs

Q My department has said I can redeem a voucher to use an application on DS-Remote. How do I redeem a voucher?

A Go to the DS-Remote Web Store, login and either click the Redeem Voucher button next to Service Subscription, or switch to the Vouchers tab and click the Redeem button next to the appropriate voucher.


Q I want to pay for the service myself. How do I add credit?

A See Adding credit


Q How do I stop credit being taken from my account as I will not be using the service any more?

A Change the Autorenew option for your active subscription to Off. Next time the renewal is due the subscription will expire instead of taking money from your balance.


Q How do I subscribe to and then access the application?

A So long as you have credit or a voucher to redeem go to the DS-Remote Web Store and click Activate for the applications you want to use. Now click the Connect option at the top of the page. This will give you the appropriate RDP configuration file to connect to the application servers. You may want to save this for quick access later.


Q I cannot connect to the application. What am I doing wrong?

A Do you have a remote desktop client on your device? Go to Remote Desktop Connection to check. If you still cannot connect, please contact the UIS Service Desk -


Q I want to access DS-Remote from Windows 7 when away from Cambridge.

 A Due to enhanced security requirements of DS-Remote, if you are using Windows 7 (NOT Windows 8, 8.1 or 10) away from Cambridge you will need to Click Here for additional configuration details.


Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

View all news