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IT Help and Support

University Information Services
 

Attention Windows 7 users

Microsoft stopped supporting Windows 7 on 14 January 2020, and no longer supply security updates for the operating system.

We recommend that you upgrade to Windows 10 to avoid the risk of your device becoming increasingly vulnerable to cyber-attacks.

 Microsoft's FAQ on upgrading to Windows 10

 For IT staff: Windows 10 upgrade for institutionally owned machines

1. 

Make sure you are logged in to your Windows machine as a user with the administrative rights that you'll need to install software.

To start the installation process, visit: http://portal.office.com/account

The Office 365 'Sign in' page will be displayed.

Enter your <CRSid>@cam.ac.uk into the 'Email address, phone number or Skype' field, then select Next

 

If you're a staff member at the Judge Business School, you need to sign in to Office 365 ProPlus using your institutional account (for example @jbs.cam.ac.uk) because the school has its own EES agreement.

Please don't use your @cam email address because you'll be taken to the wrong sign-in page.

2.

Enter your <CRSid>@cam.ac.uk email address and your Raven password:

3.

If you have multi-factor authentication on your account, you will be asked for your additional authentication.
 

4.

Once signed in you will be taken to your Microsoft account page where you can install Office.

Select Install Office it will immediately start the download:



 

5.

Follow the steps on the screen and if prompted choose to Save File



 

6.

The default installer will match the language and architecture of your computer, if you wish to choose between 32-bit/64-bit or another language click on ‘View apps and devices’ where you can select alternative options before downloading the installer:



 

7.

Once the download is complete, run the file (screenshot is from Edge browser, select Open file to run):

 

8.

If your computer has 'User Account Control' enabled, you will be prompted to allow the program to make changes to the computer. Select Yes if prompted, and Office will start to install:

 

Depending on your network connection it may take a few minutes for the install to complete.


 

9.

You will receive a confirmation message when the install has finished and you can use your Office apps:


Whilst Skype for Business is included as an app, this service is not enabled for University Microsoft accounts. You will not be able to sign in with your crsid@cam.ac.uk details.

 


 

If you are able to login to the Office portal, but receive the warning message below, please email servicedesk@uis.cam.ac.uk for support:


 

 

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