skip to content

IT Help and Support

University Information Services
Padlock banner

Multi-factor authentication adds an extra layer of security to your University Microsoft account.

Multi-factor authentication (MFA) adds an extra layer of security to the process of logging in to a system or device by prompting you to provide an additional form of identification – for example, entering a code sent to your mobile phone.

We're adding MFA to University Microsoft accounts to increase security around access to Exchange Online email accounts, OneDrive, other Microsoft applications and the AppsAnywhere remote access virtual desktop service that uses Citrix Workspace.

How it works

You'll receive details of the date on which MFA will be added to your University Microsoft account. When you next attempt to log in to a Microsoft Office 365 application – such as Outlook, OneDrive and Teams – on or after this date, you'll be prompted to set up your choice of a second factor for authentication. We recommend using the Microsoft Authenticator app on a mobile device, but there are several options and you can set up more than one.

When you will be asked for a code

Once you've set up a second factor, you'll be asked to use it whenever you log in via a new device, change your password or add your University email account to a new email application. Logging in via the University's VPN may also trigger a request for an authentication code because it will be seen as a different location.

Updating your authentication settings on your email apps

You may need to update the settings on email apps you use to access your University email account after MFA is enabled on your University Microsoft account.

Managing your authentication methods

You can change, remove and update multi-factor authentication methods in your University Microsoft account.

Find out how to manage your multi-factor authentication methods.

Getting help

If you experience any difficulties logging in or lose your second factor, please contact the .

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...