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Dealing with email when you leave Cambridge

When you leave Cambridge (student or staff) your Computing Service accounts (except Raven) will be cancelled, as described in the pages on Staff leaving the University and Students leaving the University. This includes your Hermes mail account and your @cam mail address.

Microsoft account closure

See: What Happens to my University Microsoft account when I leave Cambridge?

Autoreply service for @cam mail

Many staff or students leaving Cambridge have already publicised their @cam address widely outside the University. Information Services cannot forward mail sent to your @cam address after you have left, but you can arrange for an auto-reply, giving a contact email address, to be sent to anyone who emails you @cam.  This should be set up before you leave Cambridge, and is done via Lookup.  If you need to change the address subsequently, you can do so using your Raven password for access.

     Note: Autoreplies will only take effect after your @cam address has been cancelled during our Account Cancellation Process.

If you are a student of the University graduating in summer 2018 onwards, you will be able to set up an alumni email address. You should get an email from the Development and Alumni Relations office about setting this up around the time you complete your studies. If you have not received an email and think you should have, please contact the alumni email support team (also based in Development and Alumni Relations) at .

See further information about how to enable your change-of-address autoreply.


Moving your existing mail folders

See: How can I move some or all my Hermes mail to a new account?

List subscriptions

You will need to cancel all your mailing list subscriptions - see Cancelling or suspending list membership.

UIS Service Status

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Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

Other IT service desks