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IT Help and Support

University Information Services
 

The best way to test whether a user's Raven access is working is to attempt to log into the University Lookup Directory, which is open to all Raven users.

Raven offers multiple sign-in technologies. You can test Raven SAML 2.0 using a public SAML 2.0 test page, which offers helpful debugging feedback.

Not all Raven accounts have access to the University Library's electronic resources. To determine if your account has access to library resources, sign in to that page and check if the 'urn:oid:1.3.6.1.4.1.5923.1.1.1.9' attribute on that page has 'member@eresources.lib.cam.ac.uk'.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...